Error code 16.  Telephone technical support is "ill-formed" in this case.  Help!

Windows Professional 7.0 - all updates installed. Buy Acrobat Pro XI Adobe online in May.  Had computer problems and now Acrobat Pro XI will not install correctly. I get the error Code 16.  I uninstalled and reinstalled.  I used the Adobe cleaning tool.  I just downloaded the Adobe program files again and did a fresh install.  Still will not run - error Code 16.  Telephone technical support is "ill-formed" in this case.  Can someone please HELP ME?

Follow please: Windows 7.0 Professional - all updates installed. Buy Acrobat Pro XI Adobe online.  Had computer problems and now Acrobat Pro XI will not install correctly. I get the error Code 16.  I uninstalled and reinstalled.  I used the Adobe c

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