Error Code 39 - CD/DVD does not work

Similar Questions

• updates will not download. error code 646. Troubleshooting does not work.

  That's all

  DREA,

  the KB includes an automated fix 50461 which corrects the problem, look here: http://support.microsoft.com/kb/2258121

  Let me know if this helped.

• Runs the command "regsvr32 quartz.dll" shows 0 x 80040154 error and the laptop webcam does not work

  Runs the command "regsvr32 quartz.dll" shows 0 x 80040154 error and the laptop webcam does not work

  Hello

  Thank you for your response.

  I appreciate that you have attached a screenshot of the problem.

  Have you tried troubleshooting of hardware and devices running?

  Please refer to the suggestions of Naman R responded on 1 April 2011 and check if that helps.
  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-windows_programs/DllRegisterServer-failed-with-error-code-0x8002801/403ee0d0-895B-E011-8dfc-68b599b31bf5

  Note: Serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
  http://Windows.Microsoft.com/en-us/Windows/back-up-registry

  I hope this helps.

  Thank you

• 19 CD rom error code... computer does not recognize, etc...

  19 CD rom error code... computer does not recognize, etc...

  I tried troubleshooting and I get "unable to set of troubleshooting."
  Please let me know if someone has a possible solution.  I am running Windows 7 family and probably a 5 on the computer.
  Thank you
  JDub

  Hey JDub,

  Please contact Microsoft Community Forum!

  This issue would have occurred after you installed, uninstalled or updated a program or Windows.

  19 code means there is a driver conflict such as two devices attempt to use the same resources.
  
  

  When you say "unable to set Troubleshooting" what Troubleshooter you are referring to?

  You can try the steps from the following link and check:

  Registry warning: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base. How to back up and restore the in the Windows registry: http://windows.microsoft.com/en-us/windows7/Back-up-the-registry

  Your CD or DVD drive is missing or is not recognized by Windows or other programs

  http://support.Microsoft.com/kb/314060

  Keep us updated on the State of the question

  Using the windows-related issues feel free to post on the Microsoft Community Forum!

• The CD/DVD does not work with El Capitan 10.11.5 on Macbook Pro

  Hello everyone, I spent the time to research on the here and the other site on why the CD/DVD does not work with El Capitan 10.11.5 on MacBook Pro mid 2009. This discussion forum has said that he will not work with the El Capitan software. Any idea or suggestion? Back to Marverick or Yosemite? I tried to use SMC reset, restart, recovery and still the same issue.

  I thank in advance.

  ~ Mike

  I have my doubts that the (10.11.5) software is the problem.  Are you sure that the DVD player is simply not defective?  Have you tried to clean the lens?  What is the State of the disc?

  Your best option may be a date at a bar in engineering of the Apple store for a FREE evaluation.

  Ciao.

• Wireless stopped working, the error message says "this wireless does not work on this computer ' even if another computer at home has no problem with wireless services.

  My computer stopped working wireless, the error message says "this wireless does not work on this computer ' even if another computer at home has no problem with wireless services.  I've tried everything and my router is intact.  My Protection of Kaspersky flags are gone from green to red and says threats have been detected. What should I do to get back on the wireless.

  original title: Wireless not working not

  Hello

  1 have had any changes made on the computer before the show?

  2. what operating system is installed on the computer?

  Method 1:

  Check the link and try to run the troubleshooter to check if it helps.

  Windows wireless and wired network connection problems

  http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows

  Method 2:

  Try to run Microsoft Safety Scanner for any malware or spyware infection and check if it helps.

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  Note: the Microsoft Safety Scanner expires 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again. The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

• Error code "Windows printer Interface does not.

  Original title: print queue stüch document display in the suppression of landmark when he is not removing or printing when it is not printing printer interface window error msg does not have already reinstalled driver 4 times turns on is quite what is wrong

  error code "Windows printer Interface does not ' happens too times I have re installed printer drive 5 times also status on a print document shows in printing when printing does not then when I try to cancel the document it shows deleting but its not sound help please frozen. Thanks richard

  In order to answer your question, you need to tell more about your hardware system configuration.

  No assumption here:

  (1) the printer must be compatible with your operating system. Follow the program and manual installation. Normally, these measures ensure impeccable installation.

  (2) re - install the printer before removing all previous printers will cause you problems.  Delete all incidents related to this printer software.

  (3) most of the software are installed everything first, without the connected printer. You will need to follow the guests. Remove the CD. The system receives a reboot, the power and the USB cable are attached, you turn it on and the computer detects the device. So actually, it installs the appropriate driver package. This is typical.

• my cd/dvd does not work I get a code 10, the devices are not detected what do I do to fix these problems

  I went to the automated correction, it but still no change

  Hello

  Description of errors related to the 10 Code that generates the Device Manager in Windows on computers
  http://support.Microsoft.com/kb/943104/

  Please make all below even if you have done some before as it is often the set of operations which solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double-click on the device - driver tab - click
  Update the drivers (this will probably do nothing) - then RIGHT click the drive - UNINSTALL - REBOOT
  This will refresh the default driver stack.

  Then, work your way through these - don't forget the drive might be bad, could be a loose cable or
  slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error during the installation of Windows Vista after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  Hope these helps.
  Rob - bicycle - Mark Twain said it is good.

• DVD does not work error message CDDCDW TS-L633N windows G - 72 7

  I've been using HP inside the computer, I was told I have a problem with my windows G72 7, the number who came to fix is CDDVDW TS-L633N I need help to fix, drive DVD My simply not want it work appers to load but nothing shows

  Hello

  First, try the automated Microsoft fixit at the link below.

  Windows 7

  Check if the drive works now.

  If it still does not work, click on the Menu start, open the all programs, open accessories, right-click on command prompt and select "run as Administrator".  In at the prompt, type the following command and press ENTER.

  sfc/scannow                (Note that there is a space between sfc and /)

  Let the entire process, then the output type and press ENTER.

  Then, click on the Start Menu, open Control Panel and click Device Manager.  Click to open the CD/DVD-ROM drives.  Right-click on the drive and choose uninstall.  Do not delete if requested drivers.  When the device has been uninstalled click the icon 'Search for hardware changes' (usually just below help in the toolbar).  Let windows reinstall the disc and see if it works now.

  Kind regards

  DP - K

• Satellite U300 - 15 p CD/DVD does not work after installing Win 7 64 bit

  Hello guys...

  I have a portable Satellite U300 - 15 p with 4 GB of memory.
  I installed Windows 7 64 bit one mouth a go and after that, the DVD player does not work!
  Someone knows this problem?

  TKS

  This is the error

  SOFTWARE FOR DEVICE DRIVER HAS NOT BEEN INSTALLED SUCCESSFULLY
  * PLEASE CONSULT THE MANUFACTURER OF YOUR DEVICE TO HELP GET THIS DEVICE INSTALLED *.
  HM-ETmSE DGDGAM GSE - E1eNe ATA DEVICE * X * a failed

  Hello

  You must remove the upper and lower registry key filters.
  First remove the CD/DVD drive device manager.

  Then go to the registry and remove the filter top and bottom of this key:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class {4D36E965-E325-11CE-BFC1-08002BE10318}

  After this reboot of the laptop.

  For more information, check this:
  http://support.Microsoft.com/kb/270008/en-us

• my dvd does not work

  When I insert my dvd nothing happens no answers from pc

  Hello

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• CD/DVD does not work under Vista

  I have a laptop Compaq Presario F700 under Windows Vista Home Premium.  For the first year and a half i have owned my laptop, my CD/DVD drive worked perfectly.  A month ago it has stopped working completely.  It does not appear in my computer or Device Manager and it does not open.  I don't think that the drive is defective because it will open when the first Compaq screen shows up, but when the Microsoft Corporation loading screen is up, it stops working.  I used Google to good use, but none of the solutions I found worked.  I tried to delete upper and lower filters but they aren't there, and I tried all the solutions Microsoft Fix - It nothing works.

  Any help is greatly appreciated

  Hello

  Reader might indeed have gone wrong.

  Check with support from Compaq and their forums for known problems.

  Compaq - Support
  http://www.Compaq.com/country/cpq_support.html

  Compaq (HP) - Fourms
  http://h30434.www3.HP.com/PSG/

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Cannot find CD/DVD drive in my computer on Device Manager. CD - DVD does not work

  I recently discovered that my CD/DVD drive does not work. It worked fine before. Tried to burn a CD in iTunes, but the error message says that the software or the CD device could not be found.

  My CD/DVD drive does not appear in the computer or Device Manager. I have read a few forums and tried to delete upper and lower filters, but that no longer works. Help, please.

  I am running Windows Vista - it came installed on my computer when it was purchased.

  Hello

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• error code 19: bluetooth device does not properly

  Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

  is my problem in the laptop of dell inspiron n5110
  Please help me

  Hello Nidhi,

  
  Which device Bluetooth are you facing problem with?
  This error code means Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. To resolve this problem, you can first try running a Troubleshooting Wizard. If this does not work, you must uninstall and reinstall the hardware device.
  Method 1:

  Hardware devices do not work or are not detected in Windows
  http://support.Microsoft.com/mats/hardware_device_problems/

  Method 2: See also the link below: (not the valid link also for Windows 7)

  The problems with Bluetooth devices
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-Bluetooth-enabled-devices

  Note: article also applies to Windows 7.

   
  Method 3: Update drivers:
   

  Automatically get recommended drivers and updates for your hardware

  http://Windows.Microsoft.com/en-us/Windows7/automatically-get-recommended-drivers-and-updates-for-your-hardware

  Method 4: Refer to articles:
  
  Connect to Bluetooth and other wireless or network devices
  http://Windows.Microsoft.com/en-us/Windows7/connect-to-Bluetooth-and-other-wireless-or-network-devices

  Set up a Bluetooth compatible device
  http://Windows.Microsoft.com/en-us/Windows-Vista/set-up-a-Bluetooth-enabled-device

   
  Add a Bluetooth device to your computer

  http://Windows.Microsoft.com/en-us/Windows7/add-a-Bluetooth-enabled-device-to-your-computer
   
  Note: Article applies to Windows 7 too
   
  Let us know if you have other questions about Windows in the future. We will be happy to help you.

• Get the error code 31 this device is not working properly because Windows cannot load the drivers required for this device.

  Original title: WAN miniport driver

  A yellow sign appears on MINIPORT Wan (IP), MINIPORT (IPV6) AND WAN WAN MINIPORT (NETWORK MONITOR) for this reason I have not access to internet to throw bluetooth tethering that even he does not connect. In the properties of the driver, it indicates:-this device does not work properly because Windows cannot load the drivers required for this device. (Code 31)

  I use windows 8 in my sony vaio
  MODEL - SVE15123CNW

  Hi Praveen,

  Perform the steps suggested by Nirmal S from the link below and see if it helps.

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_8-hardware/i-get-an-error-code-31-in-Device-Manager/3364d05a-af20-4f6d-8597-b4b9f6a74b60

  Answer please if you have any questions.