Error code 646... updates do not update... grrrr... Please help!

For a while now, so I got two updates that have not been updated:

Update for Microsoft Office System 2007 (KB981715) and

Update for Microsoft Office OneNote 2007 (KB980729)

So I decided to uninstall office and reinstall and do all the updates and now its worse... wtf? Here are the new ones that will not be installed...

Update of security for Microsoft Office 2007 (KB951550)

Update of security for Microsoft Office System 2007 (KB951944)

The 2007 Microsoft Office Suite Service Pack 2 (SP2)

Update for Microsoft Office System 2007 (KB967642)

So, how can I solve this? Tried to find the answers myself but its all so confusing... Thank you!

Liz

Hi Liz,

Sorry, you have problems getting your patches installed. I have a number of things for you to look at.  First of all, your Background Intelligent Transfer Services set to Automaticand started and Windows Update ? You can check these settings by typing services.msc in the search box of the start menu.

Sometimes in order to get patches to install correctly, you must perform these tasks manually.

(1) Download Center to visit Microsoft: http://www.microsoft.com/downloads/en/default.aspx.
(2) search for each update code that begins with the letters "KB" and followed by a set of numbers (i.e. KB979309).
3) click on the link for the download and then click on download and run.  You must accept the agreement and then click on continue.
(4) repeat this process for each download of updates Windows could not install.
(5) to rerun the update from Microsoft, click find updates.  If all goes well, it will show that you are completely patched.

If this does not work, try to run the Microsoft OneCare safety scanner.  Sometimes it will solve problems of hidden registry, or can clear the virus that can prevent the installation of the patches: http://onecare.live.com/site/en-us/center/whatsnew.htm. Click full service scan, and then Quick scan (full scan takes a long time to complete). Try the patches.

Hope this helps,

Barbara

Tags: Windows

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