Error in creation of the pdf of the printed word in all browsers with Acrobat DC

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  --------------------------------------------
  Blog: http://jes.blogs.shellprompt.net
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  Author of Pro Application Express: http://tinyurl.com/3gu7cd
  AWARDS: Don't forget to mark correct or useful posts on the forum, not only for my answers, but for everyone!

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  Hey @C_Wolf,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with printing to your Windows 7 PC to your Officejet Pro 8615 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

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  2. Close any programs you have open.
  3. Click on start and open devices and printers.
  4. Right-click on any icon of your printer listed.
  5. Click on remove the instrument.
  6. Repeat for any other icon of your printer listed.
  7. Connect the USB cable.

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  Step 1: Install by using HP Smart Install:

  1. press on the power button or switch to turn off the product, if it is not already turned off.

  2 unplug the USB cable from both the product and the computer, if you already connected.

  3. press the power button or turn the product on.

  4 reconnect the USB cable to the computer and the product

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  If this also fails, proceed to the next step.

  Step 2: Disable Smart Install:

  1. On the front panel of your printer, select the button "Setup" (the key)
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  Step 3: Run a selective startup on the computer:

  1. Click on the start menu and in the box "search programs and files", type in msconfig and press enter
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  3. Click on the 'Services' tab at the top
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  1. Go to your Start menu and type CMD
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  Visit our Microsoft answers feedback Forum and let us know what you think.

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  I see you have a Photosmart C5580 which becomes a Microsoft C++ runtime error when you try to install the software. I'm sorry to hear that, but I will certainly do my best to help you!

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