HP Support assistant / crashes?

Similar Questions

• Contact Technical Support for HP Support Assistant crashing

  I have a HP Pavilion dm4 running Windows 7. I'm able to throw my HP Support Assistant program, but when I click on contact Techinical Support I get an error and must close the HP Support Assistant program. I have not used in one which seems to be a lot of time and I installed several programs and updated a bit since I modified it used. Recently, when I needed to update a program he had me install this IncrediBar thing and sort of thing search engine but I had no choice but to install it as the program I needed. The thing IncrediBar and a search engine thing screwed up my FireFox and Google Chrome browsers and I had to uninstall and install these browsers to get those back to the default home pages, and other options. He managed to restore the default values on FireFox but not on Google Chrome even if I uninstalled the IncrediBar thng and search engine thing and that was when I tried to touch Technical Support for assistance with Chrome and found problems with contact my HP Support Assistant Technical Support.

  OK, we have to use the process of elimination so.

  I need you to pick up a support assistant. Use this document and open the Recovery Manager and select "Reinstalling software."

  

  Select support assistant for the program that you want to retrieve.

  In addition, what is the error message when you select the section "Support Contact technique '?

  Let me know the results.

  THX

• HP Support Assistant hangs and then crashes... reinstall does not

  Hoping someone can help me find the support Wizard, v7.0.39.15 is not installed.

  I have a HP ENVY 7200 dv6t Select Edition running Windows 8 64 bits; bought 1/2013

  Wizard support in the status bar indicates there are updates but if I run the wizard of support:

  • It brings together information
  • Scan your system
  • then always crashes (> 1 hr) on the preparation of the list of actions possibly Windows pops up saying the application responds more... and it stops.

  I tried:

  1. Uninstall from the control panel, download the latest version and reinstall (v7.0.39.15)... same result.
  2. Uninstall via Windows MrFixit for 64-bit systems, reinstalling... same result.
  3. Contact HP Chat... they repeat #1.., same result then tried to disable all unnecessary services... same result.
  4. Ultimately on the cat people asked me to do a restore system... at which point I refused given that all other software on my machine works well... I don't want to nuke my entire machine to fix the support Wizard.

  I guess that there are others in a similar situation... ironic that the software that is supposed to help me seems irreparable

  Anyone else have similar problems?

  Hey everyone following this thread I found a fix that has my back work support Assistant!

  Unfortunately, no help from HP, no fixed but less.

  To fix it, I changed the properties to launch Windows 7 compatibility mode and checked the run with administrator permissions. Don't know who did it, don't care really... my HP support assistant is back from work

  Here is a screenshot of properties that worked for me

  I hope this helps someone else... I got way more that I gave.

• Why my HP support assistant keep crashing?

  HP Pavilion dv7-6175us notebook pc, Windows 7 64 bit

  I did not major changes, no new software or hardware installed (just the usual gazillion updates for each * beep * program and operating system)

  I tried to uninstall and reinstall HP support assistant several times, but still keep the same error message, something HPSA.exe experience a fatal error, blah blah blah, the end of the world running screaming into the streets.

  I find it amusing (not really, to be kind) the program designed to help with problems is one that has a problem, I need help.

  Daisy, daisy, give me your answer...

  Hey,.

  Even if you have already uninstalled reinstalled try this way for me.

• hpdv7 support assistant keeps crashing

  hpdv7 support assistant maintains if crush cannot keep uninstalling and reinstalling the software 3 weeks old computer help

  Hey Stellatundra,

  I recommend to go ahead with the installation, and if you need drivers, you should be able to look in the Device Manager and tell that were installed on your Pc.  Your Pc might have are upgrades that were available but were not installed on your Pc.

  This link should help the recovery.

  http://support.HP.com/us-en/document/c02058933

  It will be useful.

  Thank you

• HP ENVY laptop - 15-k112tx: Bios Update HP support assistant takes too long to install. !!!

  I have a Hp Envy-15-k-112tx.
  System SKU-K2N90PA #ACJ

  BIOS Version/Date-Insyde F.34, 19/12/2014
  Name of operating system Microsoft Windows 10 single Home Language
  My Hp support assistant hangs during installation of the UPDATE of the BIOS from HP (Intel processors). I have run several times now, but every time it crashes on installation. How can I update my BIOS?

  Go to your Support and download page & save the BIOS. Then click Run.

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-15-K100-notebook-PC/7234894/model/7407332#Z7_3054ICK0K8UDA0AQC11TA930O2

• HP ENVY notebook: Support assistant - unable to check updates

  HP Support Assistant does not work correctly. Try looking for updates/messages, it connects to the HP Server but then goes no further. I find myself with the following:

  

  I've deleted and reinstalled, but it makes no difference.

  (Interestingly, the HP support site is not recognizing my phone either on the option "identify now".)

  Laptop HP ENVY - 15-ah150na (ENERGY STAR)

  SN - [personal information]

  PN - N7H24EA #ABU

  Windows 10, 64-bit.

  Since there are about 3 hours, the laptop in question crashed and is now stuck in a loop of startup repair. It seems that HP Support Assistant is currently the least of my worries.

• Cannot use, uninstall or reinstall HP Support Assistant

  I had a crash of hard disk and reinstalled from a backup, but the restoration was not complete. Things work pretty well, but not 100%. The key is that my HP Support Assistant PC health does not work and I can't uninstall or reinstall. They are not in the list of installed programs. I get the message that there is already a version of the wizard for help on my drive, whether the download don't reinstall or update.

  I have a HP Pavilion (all-in-One) MS-225 with Win7 Home Premium, 64-bit. It's a year and a half, is no longer under warranty. Is there a way out of this dilemma? Thank you!

  Frank

  UPDATE: I just got the update to run, but it gave me this error message:

  "HP Support Assistant Application Update / your system does not satisfy the minimum requirements for this patch." / However was cancelled. (1602).

  

  Arniceous,

  Thank you for your response and suggestions.

  After a lot of trial and error, I finally got it works as follows: first of all, I downloaded and installed the latest update for HP Update. Then I renamed the folder HP Support Assistant (didn't do any deletion again) by adding ".old" to it and retries, download and install the latest update for the wizard. This time, he worked and installed!

  So at this stage my PC is OK again and back to where it was before the crash of hard/restore disk. All HP now works as it should.

  I hope this can help you and others in the effort to repair that do not have HP help or a fix for.

  Frank D

• HP Support Assistant broke up shortly after the upgrade to windows 8

  I use a 4 month old desktop HP Pavilion HPE h9-1130 Phoenix, with windows 8 pro (64-bit). There are 2 or more months, I upgraded to windows 7 (64-bit), and I followed the instructions of the windows Upgrade Wizard 8. He said not to uninstall HP support assistant, so I left. After the upgrade, which went through flawlessly, hp support Assistant works perfectly. But a few weeks or months, he ran an update, and update failed to start and the program crashed. Immediately after that, the icon of Wizard support hp in the taskbar has disappeared, as well as the program itself. It will be displayed on the list of programs, but I'm not able to uninstall or do something with it. I can't either start. I tried to get help from HP customer care, but they were a bunch of idiots who just wasted my time. I couldn't even communicate with them, because they were all Indians and speaks very by the English. I tried to ask to speak with a customer support English agent or a Manager, but they would put me on hold and it would never transfer, so I hung up. I think I spoke to 6 different customer support agents a few week spans and via different outlets (live chat, phone, email). One of the "agents of support" has been so incompetent that he spent an hour on the remote just link sitting there, doing repetitive things I told him constantly, I had already tried, like trying to do a base installation of the Web-_-... That said, I was wondering if someone could help me solve the problem, because I would like to have Deputy support back on my computer. But I am doing nothing tedious as a reinstallation of windows or something like that, because it's just ridiculous for a program very little relevant.

  Resolved, by none other than myself. No, thanks to HP customer care, or this forumn. Of a curious, I uninstalled a crap tone of the files and folders that are associated with HP Support Assistant, including HP, frame Support HP, HP Setup, HP Setup Manager support and many other files via Windows Explorer (by searching appropriate tab of the computer), Windows uninstaller and Revo Uninstaller free control panel. Once I felt I had managed to get rid of a bunch of broken files of shit, I tried to install a new HP SA on their site, but it wouldn't work. To fix that, I found that guests "Overwriting" mentioned above has led to the problem, which was "swsetup" and HP SA files have been left and prevented a clean install.  So to fix that, I deleted all pre-existing swsetup and files HP SA from Windows Explorer. After all this, I was able to successfully install SA HP, although I had to download it and then manually start the installation process by clicking on the executable file of the application in the new HP SA folder. Everything seems to work fine now, I ran pretty much all the features of the program and they work fine.  The only thing that seems to be a bit weird is that I updated the original HP Bluetooth driver and rebooted, but it seems not to save the update, as it is still prompting me to do it again.  This isn't a big deal, as an easy solution is just for x on this recommended update and hide.   I will update if something happens, but if I don't update, it means that the product works as it should.  Let's hope I don't have to deal with HP customer support once again, what a terrible experience!

• HP Support Assistant fatal error 1603

  I have a 2 week old Envy 15-j151sa. This morning I noticed that an icon for HP Support Assistant had appeared on my desk, it did not exist before. I thought that maybe he had updated itself so I clicked on the icon, but as soon as he tried to open it it crashed. The message says "Error 1316 HP Support Assistant. The specified account already exists. Then followed another message "1603 Fatal error during installation". Windows Installer Help, msi.chm or MSDN for more information "then finally,-3.

  I tried to uninstall HPSA and re-setup, by using SP68201, but I just get everything above. That means "the specified account already exists." What account is this?

  Thanks for any help.

  Ok. I had sorted it. I used a Microsoft Fixit, uninstall and install Fixit. That allowed me to remove the offending are based of HPSA. Then, I was able to install the last sp68201.

• HP SUPPORT ASSISTANCE accident

  I have HP Pavilion DV6-6c45ee and I installed the new Hp support help and it always crash when I open it and I tried to remove and reinstall but it did not work it goes down too

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• latest version of hp support assistant hangs

  Is anyone else having problems with the latest version of the HP SUpport Assistant.  I'm on Win7 - 64 bit.  He moved very well and starts, but when I check for software updates crashses.  It will always fail at the beginning (crashes at startup) after this until I re - install.

  Thank you

  Joe

  Hey Joe,

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• HP Support Assistant unable to complete the download of updates

  I have a laptop DV7 4083 CL running under Windows 7 64-bit. When a Support Assistant development is underway, it never completes the "download updates" task. I can leave it all night, and it crashes at this time. I installed the latest version and still have the same problem.

  Just so you know, I recently received the prompt to update Support Assistant on my DV7.  The update seems to have very well and run the melody in granted it took a few hours.

• iPad, Safari froze and was told that I had to call apple for support assistance.

  My iPad Safari froze and was told that I had to call apple for support assistance.  I called and gave the last four digits of my serial number of the iPad.  They wanted me to download app and pay money, but it felt weird, so I hung up. Am I or my systems compromised in any way by calling and giving the serial number or hang up in time that nothing should be affected?

  Do this...

  Tap Settings > Safari and then slide down and tap clear history & data website, then reboot your iPad.

  The number they gave you is not Apple.

  Never give any personal data abroad on the net, including serial numbers.

• HP laptop - 15-ay011nr: HP Support Assistant suggests an incompatible update to my system

  Hello

  HP Support Assistant suggested three updates for my system.

  When you try to download the wizard, all of the facilities have not (a phenomenon that has been described by some other posters in this forum).

  So, I looked for each three updates directly in the HP site, after finding my computer and the operating system (HP for computer laptop 15-ay011nr, 10 64-bit Windows).

  I have found two of the updates, but not the third, called: "Intel WLAN for Micorsoft Windows", with Softpaq number SP76133, version 18.40.0.9Pp2, if it is relevant.

  When I reviewed this softpaq number in the site, I have found, but saw that it's only for windows 7 and 8.

  Why the HP support assistant that suggest an update for my system win 10?

  Am I supposed to download it?

  If not, is there a way to stop the support Wizard to think that I should install it?

  Thank you!

  Eitan

  Hey there! @Eitan_L, thank you for visiting the Forums from the HP Support!

  I understand that HP support assistant is to give false information.

  I suggest you uninstall all components of HP support assistant programs in Control Panel.

  Restart your PC and reinstall the latest version of HP support assistant from this link: http://hp.care/2ezPyyk

  After installation please try to check the updates and see if you still have the same problem.

  Please let me know the results!

  Have a great day!