Error message "Cannot save preferences" CS5.

I get a CS5 error message since I upgraded our Mac to El Capitan: "cannot save preferences because the file is locked or you don't have the necessary access privileges." Use the "Get Info" command in the Finder to unlock the file... "I just got the phone with Apple support person. We could not even find a log (PSErrorlog.txt) file in the hidden library or preference files locked. We reset privileges for all Adobe files to unlocked nothing doesn't. On other orders, I also get a generic message "Could not complete your request because of a program error". (Specs are OS X El Capitan, Version 10.11.1 Mac;) CS 5, Version 12.) I tried to download the last update, but I get an error message saying "Failed download." This is probably due to the preferences/permissions error? All this started only occurring after the upgrade to El Capitan. Did anyone have any suggestions?

Hi bogdan.a,

You will need to give full read and write permissions in the following list of folders from Adobe:

  • Macintosh HD/Library/Application Support/Adobe
  • Macintosh HD/users/user name/Library/Application Support / Adobe
  • : Macintosh HD/users/user/Library/Preferences/Adobe Photoshop CS5 Settings to name all of the permissions for this folder Adobe Photoshop CS5 Settings

* User library must be hidden by default, which can be activated by opening finder > click the menu go up and press on and hold the option key, which would highlight hidden library

Kind regards

Claes

Tags: Photoshop

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