Error opening Microsoft word blue screen

Original title: blue screen

Everytime I open my laptop MS Word stops and displays a blue screen.

When you restart the laptop, it gives the following error message:

Signature of the problem:

Problem event name: BlueScreen

OS version: 6.1.7600.2.0.0.768.2

Locale ID: 7177

More information about the problem:

BCCode: 19

BCP1: 00000020

BCP2: FF8D8070

BCP3: FF8D80A0

BCP4: 4A06000E

OS version: 6_1_7600

Service Pack: 0_0

Product: 768_1

Files helping to describe the problem:

C:\Windows\Minidump\111611-13993-01.dmp

C:\Users\Motsei\AppData\Local\Temp\WER-36285-0.SysData.XML

Read our privacy statement online:

http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409

If the online privacy statement is not available, please read our offline privacy statement:

C:\Windows\System32\en-US\erofflps.txt

Hi Motete Motsei,

·         Have you made changes on the computer?

Follow these steps:

Step 1: Start the computer in safe mode and check if the problem persists.

A description of the options to start in Windows XP Mode

http://support.Microsoft.com/kb/315222

Step 2: If the problem does not still in safe mode, perform a clean boot to see if there is no conflict of software like clean boot helps you eliminate software conflicts.

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Note: After completing the steps in the clean boot troubleshooting, follow the section How to configure Windows to use a Normal startup state of the link to return the computer to a Normal startupmode.

After the clean boot used to resolve the problem, you can follow these steps to configure Windows XP to start normally.

(a) click Start, run.

(b) type msconfigand click OK.

(c) the System Configuration Utility dialog box appears.

(d) click the general tab, click Normal startup - load all services and device drivers and then click OK.

(e) when you are prompted, click on restart to restart the computer.

For reference:

Demystifying the 'Blue Screen of Death'

http://TechNet.Microsoft.com/en-us/library/cc750081.aspx

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