Error update system of Lenovo y550p

I installed the Lenovo system update program. But I get error on 27% when I run an update. It says "Error 76 from the center of update system".

If anyone knows, please help.

on the Security tab

Right click > properties and are, of course, it is write.

Tags: Lenovo Notebooks

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  • Error update system «an error has occurred all by collecting user information»

    Honestly, I think I'll never to stop running into problems with the Lenovos software...

    Anyway, I reinstalled many times try all means to make things and nothing works. I'll post my log for others to look at and hopefully help out me.

    [Lenovo System Update build: 2015-01-15 5.06.0027]    3/4/2015 5:58:34 PM
    
    Info    2015-03-04 , 05:58:34
        at Tvsu.Environment.EnvironmentManager..ctor()
        Message: Starting Environment Manager...
    
    Info    2015-03-04 , 05:58:36
        at Tvsu.Nls.NlsResources..ctor()
        Message: Starting the instance of NLS@Runtime
    
    Info    2015-03-04 , 05:58:36
        at Tvsu.Nls.NlsResources..ctor()
        Message:
    The active language is: EN
    The default language is: EN
    The OS language is: EN
    The language loaded type is: OS
    
    Severe  2015-03-04 , 05:58:36
        at Tvsu.Sdk.SuSdk.StartApplication()
        Message: Application runs with the framework: 4.0.30319.34209
    
    Info    2015-03-04 , 05:58:36
        at Tvsu.Engine.DataBase.InitializeDataBase()
        Message: Initializing the DataBase from file: updates.ser
    
    Info    2015-03-04 , 05:58:36
        at Tvsu.Sdk.SuSdk.StartApplication()
        Message: Starting the Application
    
    Info    2015-03-04 , 05:58:36
        at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
        Message: Starting GUI...
    
    Info    2015-03-04 , 05:58:36
        at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
        Message: MainFrame created successfully
    
    Info    2015-03-04 , 05:58:36
        at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
        Message: GUI -- Welcome screen
    
    Info    2015-03-04 , 05:58:36
        at Tvsukernel.Logic.GUIController.BackToMain()
        Message: Setting Welcome screen...
    
    Info    2015-03-04 , 05:58:36
        at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
        Message: Loading Welcome screen on Action pane.
    
    Info    2015-03-04 , 05:58:39
        at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
        Message: Starting the Search process...
    
    Info    2015-03-04 , 05:58:39
        at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
        Message: Loading Search screen on Action pane.
    
    Info    2015-03-04 , 05:58:39
        at Tvsukernel.Logic.ProgressThread.InitSearch()
        Message: GUI -- Reporting progress for the Search
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Sdk.SuSdk.GetSystemProperties()
        Message: Get the System Properties
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Engine.Task.Task.StartExecution()
        Message: PreTask
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Engine.Task.Task.StartExecution()
        Message: Start
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Engine.Task.Task.Start()
        Message: Starting the task
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Engine.Task.Task.Start()
        Message: The current process is:HelloProcess
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PreProcess HelloProcess
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the StartProcess HelloProcess
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
        Message: The chm help file is already present in the system
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: The test.properties file was not found, the normal Hello process will continue.
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: HelloProcess Started
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Client level: HelloLevel_9_14_00
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    
    Info    2015-03-04 , 05:58:39
        at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.b__6()
        Message: Setting PROCESSING status.
    
    Info    2015-03-04 , 05:58:39
        at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Direct connection found
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    
    Severe  2015-03-04 , 05:58:39
        at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
        Message: Debug Log: Init method:GET
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: UDF download status is -> Downloaded
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
        Message: Parsing the UDF file
    
    Severe  2015-03-04 , 05:58:39
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml, this XML file is not well-formed
        Exception:
            Message: Root element is missing.
            Type: System.Xml.XmlException
               at System.Xml.XmlTextReaderImpl.Throw(Exception e)
       at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
       at System.Xml.XmlTextReaderImpl.Read()
       at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
       at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
       at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
       at Tvsu.Engine.Process.HelloProcess.Start()
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
        Message: Running egather minimal.....
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message:  /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /securitycode a7db21fdc747d5e6f213b2b4c6632dc5dbfe5162 /timeout 300000
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    
    Info    2015-03-04 , 05:58:39
        at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
        Message: RC eGatherer: 0
    
    Severe  2015-03-04 , 05:58:39
        at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
        Message: Unable to execute egather
    
    Severe  2015-03-04 , 05:58:39
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Error getting the Egather parser
        Exception:
            Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'.
            Type: System.IO.FileNotFoundException
               at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
       at Tvsu.Egather.EgatherManager.get_EgatherMinimal()
       at Tvsu.Engine.Process.HelloProcess.Start()
    
    Severe  2015-03-04 , 05:58:39
        at Tvsu.Engine.Task.Task.StartExecution()
        Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isError getting the Egather parser
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            Type: Tvsu.Engine.Process.EgatherException
               at Tvsu.Engine.Task.Task.Start()
       at Tvsu.Engine.Task.Task.StartExecution()
    
    Info    2015-03-04 , 05:58:39
        at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.b__6()
        Message: Setting FAILED status.
    
    Info    2015-03-04 , 05:58:39
        at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
        Message: Error while gathering user information.
        Exception:
            Message: Error getting the Egather parser
            Type: Tvsu.Engine.Process.EgatherException
               at Tvsu.Engine.Task.Task.StartExecution()
       at Tvsu.Sdk.SuSdk.GetSystemProperties()
       at Tvsukernel.Logic.ProgressThread.InitSearch()
    
    Info    2015-03-04 , 05:58:39
        at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
        Message: Showing ERROR Message: < An error occurred while gathering user information. >
    
    Info    2015-03-04 , 05:58:41
        at Tvsukernel.Logic.GUIController.BackToMain()
        Message: Setting Welcome screen...
    
    Info    2015-03-04 , 05:58:41
        at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
        Message: Loading Welcome screen on Action pane.
    
    Info    2015-03-04 , 05:58:41
        at Tvsukernel.Logic.GUIController.AskBeforeClosing()
        Message: Close System Update?
    
    Info    2015-03-04 , 05:58:41
        at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
        Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
    
    Info    2015-03-04 , 05:58:42
        at Tvsukernel.Logic.GUIController.AskBeforeClosing()
        Message: Application will close now? True
    
    Info    2015-03-04 , 05:58:42
        at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
        Message: User wanted to close System Update, or the package force a reboot.
    
    Severe  2015-03-04 , 05:58:42
        at Tvsu.Sdk.SuSdk.ShutDownApplication()
        Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
    
    Info    2015-03-04 , 05:58:42
        at Tvsu.Engine.DataBase.ShutDownDataBase()
        Message: Shutting down the DataBase, saving any data into file: updates.ser
    
    Info    2015-03-04 , 05:58:42
        at Tvsu.Environment.EnvironmentManager.closeEM()
        Message: Closing Environment Manager.
    
    Info    2015-03-04 , 05:58:43
        at Tvsu.Sdk.SuSdk.ShutDownApplication()
        Message: Shut Down the Application
    

    One thing I noticed, is that if I visit the download link for the HelloLevel_9_14_00.xml here: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml

    It is totally blank but all HelloLevel_9_13_00.xml and< shows="" up="" fine="" for="" me.="" it="" appears="" this="" is="" the="" same="" issue="" the="" log="" is="" reporting="" saying="" that="" "this="" xml="" file="" is="" not="" well-formed"="" could="" this="" be="" a="" lenovo="" issue="" though?="" no="" one="" else="" has="" reported="" this="" exact="" problem="" though="" so="" i="" guess="">

    My model is a Thinkpad Edge E540 (20C6008SUS) with Windows 8.1


  • Intall error update system

    This isn't a problem but a solution for a specific error.

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    As I am sure many of you are using an external drive, where the X directory (in this case the Documents, for security reasons). Disconnecting and by dipping sometimes main on the external drive not get the same drive letter. This is easily fixed with disk management, dating back to the original drive letter designation.

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    The following article is cordially.  Problems with redirecting MY documents to a document server.

    https://social.technet.Microsoft.com/forums/Windows/en-us/7ef1e664-7dfa-4AC9-AC48-9ff41717f8f4/error...

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    This solution worked for me and I hope it will work for you too.

    Are you ready? :)

    Go to the Bios and change the Bios language french.

    Post here if it works for you also.

    Thanks for sharing your experience with us. But its really hard to believe that your solution would be linked to all devices such problem

    However, good to know that this small change in the BIOS has helped you to resolve the issue

  • Envy x 360 laptop: HP Notebook System Bios update system (Intel processors) could not be updated

    I get an error of update failed trying to imstall the next update:

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    Thank you

    Anthony

    Hi @WildFan,

    Thanks for getting back to me.

    Yes, I can give you links to the downloads.

    Updated HP Notebook System BIOS (Intel processors)

    Driver and Intel Chipset Installation utility

    Hope that help.

  • T500 receives do not update via update system after Exchange of hard drive

    Hello forum,.

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    I know that I could solve the problem by returning to a 1 TB drive with the physical sector size of 512 bytes, or probably a complete reinstallation of Windows 7 hard disk WD.

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    I tried uninstalling and reinstalling system update without success.

    Best regards

    Ralf

    Hi, as I wrote in my first post I already tried your solution without success. System update was not even able to connect to the servers it is (or just showed this error for some reason any). However, I looked at the latest version of the update system released in October (v5.00.0019) and I have replaced v4.03.0012 with that one. And Yes - this time back to normal operation. Thus, TVSU v5 fixed somehow the problem even a never version v4 TVSU wasn't able to fix. The cause of this disorder is still unknown. Best regards, Ralf

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