T500 receives do not update via update system after Exchange of hard drive

Similar Questions

• Can not activate CS4 Web Premium after the upgrade Hard Drive Mac OS x 11.3

  I can't access any program now CS4 after upgrade my hard drive to an SSD. I get a small dialog box saying "license for this product has stopped working. Error code 150:30"MacBook Pro, OS X 11.3 (el Capitan). The chat tech support person told me that CS4 is "not compatible" with El Capitan, but I've been using Cs4 for several months now with El Capitan, so it's not true.

  In the past, when I've got a new Mac or upgraded the operating system, I had the opportunity in an Adobe dialog to enter my serial number in, but this is not the case now.

  Nothing has changed since this morning except my newly upgraded hard drive. Except that this time I don't have a way to enter my serial number and reactivate.

  Can anyone help?

  Error 150:30 - error "Licensing has stopped working". Mac OS: http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html

• HP Pavilion 17-e119wm: reinstall Windows 10 operating system after replacing the hard drive

  Hello, I bought a laptop HP Pavilion year last for work or school. He perfectly managed until yesterday when it was freezing to close unexpectedly. Waited about half an hour to see if it would work himself, I had several programs running at the same time. With no results, I did a hard shut down and left for about two hours. Trying to turn it back on, I was stuck on the HP Home screen for almost an hour. I turned off the and tried again. Sometimes I would be stuck on the startup screen, and sometimes he would show that he was about to auto repair, then the screen turns off. In addition, the recovery menu of the system through the F11 key did not work, so I did a Quick Test of system and received a short Drive DST hard failure.
  
  I plan to buy a replacement HGST 5 K 1000 1 TB hard Drive from the manufacturer; However, my warranty expired last month, and I'm not sure how to reinstall the OS (installed with Windows 8.1 then upgraded to Windows 10 factory), once the new hard drive in place.
  
  I've never done a HP system recovery Image, and I'm low on funds, so I'm not able to contact HP directly. Help, please. I am a student and I work from home, so I am at a loss without my system.

  If you want to reinstall Windows 10, then this is the part the more easy and free.  I understand, completed after the upgrade to Windows 10, then you can clean install Windows 10 site M$.

  On a work computer, go to the WINDOWS 10 DOWNLOAD, scroll down to the purple 'Download tool now 64 Bit' click that to let do its thing.  On the next screen, choose 'Create the installation media for another PC', then what kind of media you want to use DVD or USB flash.  Once created, install Windows 10 on the PC in question - when everything that fact it is activated.

• How to reinstall the operating system after the broken hard drive partition?

  Hey guys, lately my HARD drive goes down, during the factory restore. I install a new blank HDD in your computer now. I can see my old HARD drive recovery disk, but cannot get it back.

  I have finished the form of recovery disk, but my warranty expired a few months ago as :( I have the product key that came with my cpu, which is window 7 Home premium. You are not sure if Dell will send me a recovery disk, if I have to buy a new window, or if there is some way I can restart the recovery partition?

  You can perform a new installation using a .iso from Digital River and the program ABR:

  http://dellwindowsreinstallationguide.com/download-Microsoft-Windows-and-Office/Download-Microsoft-Windows/Windows-7-SP1-ISO-download/

  http://dellwindowsreinstallationguide.com/a-clean-install-of-Windows-7/Microsoft-product-activation/the-activation-backup-and-recovery-program-Windows-7-version/

  For the old disk, you should try using Fedora data recovery:

  http://dellwindowsreinstallationguide.com/data-recovery-using-Fedora/

  See the Windows reinstallation Guide / A Clean install of Windows 7 for detailed installation instructions:

  http://dellwindowsreinstallationguide.com/

• storage system on the external hard drive recovery?

  storage system on the external hard drive recovery?

  When you request support, please provide the name number and produces complete model of the HP computer in question. HP/Compaq made thousands of computer models. Without this information, it can be difficult, even impossible to help you solve your problem.

  The information requested above are at the bottom of your computer or inside the battery compartment. , Please do not include your serial number. Please enter the product/model information consumer HP Online Support page and post it here for our review.

  

  You do not save the HP system on an external hard drive recovery. You must create your recovery media personal HP for recovery works. HP Recovery can be created using DVD + R discs or a 32 GB USB Flash drive. Please see create recovery discs or record a recovery Image on a Flash USB (Windows 8) drive or create recovery discs or record a recovery Image on a Flash drive (Windows 7) for instructions on creaing your HP recovery media.

  If you have any other questions, feel free to ask.

  Please click the White Star of KUDOS to show your appreciation

• My pc cannot install this update received the automatic update system (KB2564958).

  Hello

  My pc cannot install this update received the automatic update system (KB2564958). Each time you start my system, a necessary update is displayed in the taskbar, but after installation and reboot of the system, this update appears once again, which indicates that the update has not been installed.

  Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy.  If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.

• Most of Microsoft Windows Update Services, for example will not work after replacing my hard drive.

  * Original title: Unknown Publisher for most of the Microsoft Services such as the window update

  Recently, my Toshiba hard drive failed on my Satellite L500.  I replaced it with a new 500 GB hard drive.  And then used my Toshiba restore to out of the box, however, as stated in the subject, it shows most of the Microsoft Services do not work.  As suggested in another post, I ran MGADiag and here's what I copied.  What kind of help you can give is appreciated.

  Diagnostic report (1.9.0027.0):
  -----------------------------------------
  Validation of Windows data-->

  Validation code: 0
  Validation caching Code online: n/a, hr = 0xc004f012
  Windows product key: *-* - 4F8HK - M4P73-W8DQG
  The Windows Product Key hash: Xs1iQgVeo0C + sObJxS7eu + FuBPQ =
  Windows product ID: 00359-OEM-8992687-00057
  Windows product ID type: 2
  Windows license Type: OEM SLP
  The Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {EC921169-98BC-407F-99C4-04D38DBA4400} (3)
  Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Product name: Windows 7 Home Premium
  Architecture: 0 x 00000009
  Build lab: 7600.win7_rtm. 090713 1255
  TTS error:
  Validation of diagnosis:
  Resolution state: n/a

  Given Vista WgaER-->
  ThreatID (s): n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002

  Windows XP Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  File: No.
  Version: N/a, hr = 0 x 80070002
  WgaTray.exe signed by: n/a, hr = 0 x 80070002
  WgaLogon.dll signed by: n/a, hr = 0 x 80070002

  OGA Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002
  OGAExec.exe signed by: n/a, hr = 0 x 80070002
  OGAAddin.dll signed by: n/a, hr = 0 x 80070002

  OGA data-->
  Office status: 109 n/a
  OGA Version: N/a, 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Data browser-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: fast
  Download unsigned ActiveX controls: disabled
  Run ActiveX controls and plug-ins: allowed
  Initialize and script ActiveX controls not marked as safe: disabled
  Allow the Internet Explorer Webbrowser control scripts: disabled
  Active scripting: allowed
  Recognized ActiveX controls safe for scripting: allowed

  Analysis of file data-->
  [File mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0 x 80070003]
  [File mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0 x 80070003]
  [File mismatch: C:\windows\system32\wat\watux.exe[Hr = 0 x 80070003]
  [File mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0 x 80070003]
  [File mismatch: C:\windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0 x 80092003
  [File mismatch: C:\windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0 x 80092003
  [File mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0 x 80092003
  [File mismatch: C:\windows\system32\slui.exe[6.1.7600.16385], Hr = 0 x 80092003
  [File mismatch: C:\windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0 x 80092003
  [File mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0 x 80092003
  [File mismatch: C:\windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0 x 80092003
  [File mismatch: C:\windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

  Other data-->
  Office details: {EC921169-98BC-407F-99C4-04D38DBA4400}1.9.0027.06.1.7600.2.00010300.0.0.003x 64*-*-*-*-W8DQG00359-OEM-8992687-000572S-1-5-21-3296362386-1532337117-3753913143TOSHIBASatellite L500TOSHIBA2.0020110121000000.000000 + 00090B83607018400FC10090409Time(GMT-05:00) Standard is03TOSCPLTOSCPL00109

  Content Spsys.log: 0 x 80070002

  License data-->
  The software licensing service version: 6.1.7600.16385

  Name: Windows 7 HomePremium edition
  Description: operating system Windows - Windows (r) 7, channel OEM_SLP
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800057-02-1033-7600.0000-3142009
  Installation ID: 021330453740668764980431685940600732000434410320980891
  Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial product key: W8DQG
  License status: licensed
  Remaining Windows rearm count: 3
  Trust time: 31/05/2014-04:47:52

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: n/a
  Beyond: 0 x 0000000000000000
  Event time stamp: n/a
  ActiveX: Not registered - 0 x 80040154
  The admin service: not registered - 0 x 80040154
  Output beyond bitmask:

  After reading through all the same problems here, I found a post that mentions a WD drive disc that I put in after the failure of my Toshiba HD.   I followed the link that took me to a page of HP but I installed the Intel Rapid Storage Technology driver (IRRT) via the provided download link and hop, from this moment, things seem to be fixed.

  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02219204&CC=NL&LC=en&DLC=en&product

• After Vista update cannot find the external hard drive, AutoPlay does not work, and new unusable disk appears under my computer

  After Vista update cannot find the external hard drive, AutoPlay does not work, and new unusable disk appears under my computer. Also I can't 'manage' my computer because I do not have "permissions". I tried a fix he 45071 and it did nothing.

  Applications, (Norton and McAfee) (including free evaluation versions are notorious for not not upgrade (or uninstalling) itself.) If NIS has been installed for 3 years, you have NIS update at least once and maybe twice (e.g., NIS 2009 > NIS 2010 > NIS 2011).

  [You may want to print these instructions for reference offline. If a step said to reboot, reboot.]

  1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  2. close all open applications (that is, anything with an icon on the taskbar).

  3. After completing some you have a copy of your handy product key, uninstall all Norton software (including LiveUpdate and everything Norton Add ons) viaControl Panel | Programs | Uninstall a program (or Control Panel |) Programs and features, if you are using the classic view).

  4 IMPORTANT! -Online activate Windows Firewall immediately after the restart.

  NB: Now you're "working without a net": no to ANYTHING else online (e.g., navigation, reading e-mail, chat) until you have completed step #7 below!

  5. right click on the file that you saved in step #1 above, and then select run as administrator.  DO TAP not your keyboard until the race ends, then restart.

  6. do a clean install of NIS 2011 (using your product ID, if need be) & reboot. CF. http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN

  NOTE: Do NOT activate or install additional modules of Norton (for example, Norton Anti-Phishing) immediately.

  7. manually and repeatedly run LiveUpdate (Norton) until you get a prompt "no update more".

  8. open Internet Explorer (only) to http://support.microsoft.com/kb/923737 & run the difficulty.

  9. open Internet Explorer (only) to http://support.microsoft.com/kb/971058 & run that set it by DEFAULT and modes and AGGRESSIVE. [1]

  10. restart once again & test.

  NB: Installation KB971029 disables AutoRun/autoplay on USB connected but not 'brilliant media' external drives (i.e., CDs & DVDs). See http://blogs.technet.com/b/msrc/archive/2011/02/08/deeper-insight-into-the-security-advisory-967940-update.aspx

  ~~~~~~~~~~~~~~~~~~~~~~~~
  [1] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not list the updates installed in Add/Remove Programs (Windows XP) or installed updates.

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Windows Media Center could not update Playready after that kb3004394 has been installed.

  Windows Media Center could not update Playready after that kb3004394 has been installed.  I then uninstalled kb3004394 and tried everything I can find on the web for difficulty playready including this procedure

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-pictures/PlayReady-update-was-incomplete/8119d0a8-6106-489D-B5CB-4979a6a9ad0e

  and this procedure

  http://www.hydrous.net/weblog/2012/08/20/resetting-PlayReady

  Nothing worked and I'm pulling my hair out.  I use WMC with an HDHomeRun and a map of Time Warner cable.  This facility worked well for more than a year before installing this update.  The machine is a Dell XPS 8300 running windows 7 SP1.   I'm unable to watch all channels protected by DRM and I lost all my legally registered content.  It is a disaster and cost me 30 hours and counting.  Anyone have any ideas?

  I don't know your problem, but 3004394 has caused a lot of problems for a lot of people - https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-kb3004394-issues/ace25277-7f65-4486-bc44-c1b106907a18.

  Microsoft have apparently released an update of replacement/deletion for it - https://support.microsoft.com/kb/3024777?wa=wsignin1.0

  But to a few other posts on this forum, it seems to fix everything for everybody. If all goes well it can help you.

  If not, allows to see what MS themselves have to say.

• Desktop PC's processor HP 251 - a11, Windows 10, AMD quad core A6-6310 accelerated with 4 GB memory DDR3 system and 500 GB hard drive. I installed I tunes last version and cannot operate.  Error message says Hello not activated.  Tells me to

  Desktop PC's processor HP 251 - a11, Windows 10, AMD quad core A6-6310 accelerated with 4 GB memory DDR3 system and 500 GB hard drive. I installed I tunes last version and cannot operate.  Error message says Hello not activated.  Tells me to go to the Control Panel then administrative tools and allow to Hello.  I followed these instructions, but I can't activate Hello.  What did wrong and how I can activate the Hello?  My email is * any help is greatly appreciated

  < email published by host >

  For general advice, see troubleshooting problems with iTunes for Windows updates.

  The steps described in the second case are a guide to remove everything related to iTunes and then rebuild what is often a good starting point, unless the symptoms indicate a more specific approach.

  Review the other boxes and other support documents list to the bottom of the page, in case one of them applies.

  More information area has direct links with the current and recent buildings if you have problems to download, must revert to an older version or want to try the version of iTunes for Windows (64-bit-for old video cards) as a workaround for problems with installation or operation, or compatibility with QuickTime software or a third party.

  Backups of your library and device should be affected by these measures but there are links to backup and recovery advice there.

  TT2

• How can I remove updates, chess it eatin my hard drive got both of

  How can I remove updates, chess it eatin my hard drive got both of. Also if I want to get my memory on my c drive and have plenty of room in my d drive can take a little d and use of my drive c. and how

  Hello

  Try these steps and see if it helps.

  Delete the history of updates

  a. go to the start menu, then all programs, accessories. Right-click on "command prompt" and select "run as Administrator".

  b. copy / paste the command below:

  net stop wuauserv

  c. valve on register.
  Note: Wait for confirmation that the service is stopped.

  d. to remove the file, copy the following command at the command prompt:

  del %systemroot%\SoftwareDistribution\DataStore\Logs\edb.log

  e. restart the service with this command: copy and paste the command below:

  net start wuauserv

  f. valve on register.
  Note: Wait for confirmation that the service is started

  g. restart the computer and check.

  Note: Updates cannot be uninstalled, but only the entries will be taken.

  See also:

  Delete files using Disk Cleanup: http://windows.microsoft.com/en-US/windows-vista/Delete-files-using-Disk-Cleanup

  How to make a computer faster: 6 ways to speed up your PC: http://www.microsoft.com/atwork/maintenance/speed.aspx

• System Restore to factory settings after replacing the hard drive?

  I have a Lenovo ThinkCentre A52, which recently required a change of hard disk and the removal of a defective RAM 1 GB stick. When I bought my computer, it came with Windows XP Pro and the new hard drive that the updated computer has Windows XP Pro, but it seems to be missing a large part of the software (drivers and programs) that originally came with the computer, and even if I downloaded and installed most of them since the Lenovo Web site There are still some problems related to software that I can't fix. Ideally, I'd like to go back just to restore the system to the factory settings using the ThinkVantage Rescue and Recovery program, but I don't know if it will work. All programs and the necessary drivers will be installed again, even if my current hard drive is not 'knows' thereon? I need to get a Windows XP Pro installation CD, if I want to keep my operating system? Also, is it important that my current hard drive is half the previous, or that I now have half as much RAM?

  Thank you

  After replacing the hard drive, the only way to restore it to the State of the plant is using the Lenovo installation diskettes. You can also ask if Lenovo has a solution to your problem without having to reinstall Windows.

  You can download Lenovo drivers if they are not included on the installation disk. The size of your hard drive does not matter.

  Lenovo - call to order recovery disks:
  http://support.Lenovo.com/en_US/product-and-parts/detail.page?&LegacyDocID=YaST-3P2QYL

• Computer laptop (Vista) does not take account any new working USB external hard drive

  Hello, I'm under the latest version of Windows Vista Edition Home Premium on a Dell XPS M1210 and spin in the problems with the connection of my second USB external hard drive. In other words, when I plug the drive (a Seagate expansion 1 TB), nothing happens. Literally nothing, no notification of installation of the driver, no sound is played stating that the system recognized the device, no new entry in post working or disk management. I connected this drive on another computer running Windows 7 and it worked without a problem, so I do not suspect the problem to lie in the hard drive, but with my computer. My other external hard drive USB, a Maxtor Basics Portable 250 GB, works perfectly, but there more than two years. I bought the 1 TB Seagate as a backup and an upgrade, but I plan to go back now that there is nothing more than a big black Clipboard with a green LED clear too much room. What can I do about it?

  Hello
   
  Most likely, there is not enough power for the USB port of your machine to the external device do recognize. As a test I would have you test the issue on another USB plug.
   
  I recommend you contact you either OEM (Original Equipment Manufacturer) or the manufacturer of the motherboard if it is a machine of casting House and get the latest chipset drivers for your motherboard.
   
  Updated a hardware driver that is not working properly
  http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly
   
  Aziz Nadeem - Microsoft technical support.

  [If this post was helpful, please click the button "Vote as helpful" (green triangle). If it can help solve your problem, click on the button 'Propose as answer' or 'mark as answer '. [By proposing / marking a post as answer or useful you help others find the answer more quickly.]

• reinstalling the system on a new hard drive

  Looks like a common problem that the original HDD Samsung die a premature death. I started to receive warnings of 301 SMART several months ago, but my HP dv6 kept operating normally until this week. Now it does not start, then it's time for a new HARD disk. I thought I was fully prepared, as I had spared him all my work on an external drive, had a new beautiful drive HARD fast to install and had my hand recovery disks. After you run the recovery discs, I'm stuck. New HARD drive does not start, and I can't do what whether the HP Recovery console offers me on its menu. Windows recovery is also stuck as there is no previous image recorded on this new album.

  Looking at the new HARD drive, I see that the HP recovery disks were formatted only 60 GB, sort of a mini recovery partition and nothing else. When I try to restore the image, him refuses to HP recovery with the message Console, this drive is smaller than the original.

  Can someone tell me how to work around this problem with recovery disks, or how I might just do a clean install of Windows 7 without having to buy a new installation disk purely and simply? HP does not provide a Windows disk with this computer.

  : Computer science; WH688EA #ABF

  Serial number {removed privacy}

  HARD drive original: Samsung HM641JI 640GO

  New HARD drive, I would like to install: Seagate Momentus XT 500 GB

  Thanks in advance for any help!

  Hello

  Recovery discs often have problems reinstalling the operating system if the new HARD drive is lower than installed when they were initially created.

  Before you try the following, make sure that you can always read the activation code on your label Windows COA (5 blocks of 5 alphanumeric games).

  Assuming that it's just a problem with the recovery process, it is a job before right around if you have (or can borrow) a Windows 7 retail installation disc is exactly the same version as your OEM installation - IE if your laptop comes with Windows 7 Home Premium 64-bit, it comes to version exact commercial that you would need.

  If you don't have access to a retail disk, you can create an installation disk yourself using another PC - just download the good Disk Image from the link below and use an app like ImgBurn to burn the ISO correctly on a blank DVD - a guide on the use of ImgBurn to write an ISO on a disc is here.  These Images are clean and a well respected source, however there are only limited versions available.

  Windows 7 sp1-iso-official-32-bit-and-64-bit

  Use the disk to perform the installation, enter the activation key of Windows on the label of the COA at the request and once the installation is complete, use ' 'phone Method' described in detail in the link below to activate the operating system -this made method supported by Microsoft and is popular with people who want to just have a new installation of Windows 7 without additional software load normally comes with OEM installations.

  http://www.kodyaz.com/articles/how-to-activate-Windows-7-by-phone.aspx

  Additional drivers, you may need to find from here.

  Kind regards

  DP - K

• Pavillion 1130sl g6: Hp Pavilion 1130sl g6 I need to restore my backup system on a new hard drive, how can I do

  Hello everyone,

  I need help on a problem.

  I had to replace the hard drive on my g6-1130sl Pavillion and now I want to restore my system from 4 DVD backup created with recovery system until my hard drive was broken.

  I downloaded from the servers of HP drivers and software available for my PC but I could not install HP Recovery Manager on the new hard drive because it gave me this error: "Softpaq does not apply to the system, without HP Recovery Manager installed.

  Is there someone who can help me solve this problem?

  Thanks in advance for your help

  Hey there!

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

  I understand that you can not restore your PC by using the restore disks.

  It seems that you did not follow the process of creating media recovery or data backup process.

  If you are unable to restore the image by using the discs.

  Please use this link to find out how to create a recovery media: http://hp.care/2byIEKi

  However, you can contact HP and get a set of system recovery disks.

  Link to contact HP: http://hp.care/2bkTGBQ

  Let me know if it helps.

  Have a great day!