error when connecting with SmartConnection inCopy

Hello world

I had to install Adobe inCopy for Clients in my workplace. After installing it, I use a SmartConnection and an installer of fix to this issue. She successfully for almost all customers except one, I still get the error when connecting with the SmartConnection. When I open the event logs, he said that it is related to public.dll plugin.

I was installing it again and again and it's always the same error that pop up.

The customer is a 64-bit Windows 7.

inCopyerror.PNG

Some help would be welcome.

Best regards

Problem solved

Tags: InCopy

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