Error with XP system restore

I'm trying to do a full system on a Compaq Presario 6000 (6320US)
http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c00009596&tmp_task=prodinfoCategory&cc=us&DLC=en&LC=en&product=213896

Yes, it's an old computer, I know. : P

In any case, the problem is that I started the restoration process, got on the second CD and as soon as he tries to read it, I get an error that says: "4194304 0 f:\res256\banner.bmp.

Now I have already done a lot of research, and said all I think that this problem has already been brought to the top the same two things:
(1) the cd may be dirty or damaged
(2) the cd player doesn't work maybe not properly

1 seems unlikely given that the cd is Mint and about as clean and unharmed, as a cd can be. 2 seems a little more plausible given that I'm using a cd player, I installed after purchase (initial cd player no longer works) and make a system restore can be remove the drivers that allow it to operate. But if this is the case, why he would stop at the 2nd cd? I've seen other people with the same problem in the same exact step in the process, but nobody seems to never come back on the forum to say, "Yes that was the problem and here is how I fixed it."

Any help would be appreciated. I'm trying to get this computer working for room of my 10 years so he can do the job at home safely, and we both love for that to be resolved quickly.

Hello JakCapan,

Have you involved HP/Compaq on this issue?

If we are unable to complete the restore to factory without problem, then there are two possibilities:

  1. There is a hardware problem.
  2. There is a problem with the recovery disk.

Let us know.

Best regards

Matthew_Ha

Tags: Windows

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