EX60 - lost the connection with the control device

After upgrading my 6.3.1 to 7.1.1 EX60 I get now "Lost connection with adjustment" and the touch control panel is located in a loop of spinning.

I also get the following in the web interface on the EX60 management:

ERROR: Connection of the touch panel

No touch screen detected when indicators forced
 

If I go down to 6.3.1 it works again. I already rebooted and factory resets the device unplugged and reconnected the touchscreen.

Hello

Have you tried a factory reset touch by organizing the "!" symbol for 10-15 seconds seconds until it turns on and then pressing "mute" button two times.

Video posted on the following link

https://supportforums.Cisco.com/video/11930611/resetting-Cisco-teleprese...

HTH

Manish

Tags: Cisco Support

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