Unable to connect with the MIFI device.

I have a Verizon Jetpack 890 L mifi device and an older model Dell laptop that is wireless. After spending two hours on the phone with Verizon, finally got the correct IP address for the device to 'connect' with the computer. The States of the computer it is connected to the device, but the device shows that it of just nothing connected to it, have tested the device with a phone and the Xbox and the two front showed connected and functioning with the device. But the computer does not connect to the internet. Help, please!

The message "the network password needs to be 40bits or 104bits depending on your network configuration. "This may be criteria such as 5 or 13 ascii characters or 10 or 26 hexadecimal characters" means that the system used encryption is WEP (instead of WPA or WPA2).  Although it is the lowest available wireless security, now that I think about it, I'm a little surprised that the mifi comes with a wireless security is enabled.

There are at least 3 different "passwords" potentially used by your device.

1. There may be a password that allows the device to connect to cellular service.  As far as I can tell from the manual, it is a "PIN code" that may or may not be required by your cell carrier (i.e., Verizon).  See page 15.

2. There is a password that gets access to the configuration of the mifi utility.  This is the password that is supposed to be printed on the back of the mifi AND displayed on the LCD when the mifi is turned on.

3. There may be a password for encryption (or "network key") wireless as the wireless mifi and your computer is configured to use WEP, WPA or WPA2.

The more I read the manual for this device, I am convinced that the default setting for wireless encryption is 'None' and the password on the back of the device #2 above.  On the other hand, I can't imagine how he could have set himself up for the WEP encryption.

Here are my latest suggestions.

1 reset the mifi to factory default.  Beside the decision-making when the power cord is connected is a small button.  With the power on, press and hold this button. The manual says only: "hold."  I would like to keep the button pressed for at least 20 seconds or until there is some indication on the screen that a reset has occurred. You will need a unfolded paperclip to press the button. See http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=50011#alt

2. make sure that the battery is fully charged.

3. turn on and confirm that the connection ('up' and 'arrows'), (e.g., 4 G LTE) service and the strength of the signal (bars) are turned on:

4 wait about 10 seconds and then go to "View available wireless networks," find the one that matches your mifi (check to make sure that you do not have a neighbor with a mifi with a similar SSID) and click on connect.  You should NOT be asked for a password.

5. open a web browser and enter the address 192.168.1.1 OR vz.hotspot in the address box and click GO.  You should see the following text:

6. Enter the password of the sticker on the back of the mifi in the box and click on the button "Login".

From there, you can follow the manual to configure wireless security settings.  Good luck.

Tags: Windows

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