Explorer crashes when I access an .avi file and must be restarted

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  The following information has been included in the event:

  
  

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  Hi everyone, auggy,

  I really hope you can help me with a problem I have on a single workstation at my office.  It is an accumulation of 32-bit Windows 7 running MS Office 2010 Standard.  It differs from other generations in our office because it is used by the head of the team of our accounts, and so it has a number of custom pieces of software that she only needs access (payroll software, etc.).

  All the basic features of the computers seem to be well, except the two following, and I would really like to help get to the bottom of it.

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  I can call Windows Explorer absolutely perfect and be sailing away on his machine, and then suddenly the process explore will die, with the following error: -.

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  Problem event name: BEX

  Application name: explorer.exe

  Application version: 6.1.7601.17567

  Application timestamp: 4d6727a7

  Fault Module name: StackHash_0a9e

  Fault Module Version: 0.0.0.0

  Fault Module Timestamp: 00000000

  Exception offset: 03e2f944

  Exception code: c0000005

  Exception data: 00000008

  OS version: 6.1.7601.2.1.0.256.48

  Locale ID: 2057

  Additional information 1: 0a9e

  More information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional information 3: 0a9e

  Additional information 4: 0a9e372d3b4ad19135b953a78882e789

  Read our privacy statement online:

   http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409

  If the online privacy statement is not available, please read our offline privacy statement:

  C:\Windows\system32\en-US\erofflps.txt

  I can start windows Explorer, and it will happen again--it's a repetitive event.

  (2) Internet Explorer AppHangB1 when you try to attach files to download

  I think that these two errors may actually be related, like IE (and Chrome as well by the way, this be why I think that the two issues are related) works fine, until I just any type of site where I need to download a file.  This happened in the light, as our Chief of accounts needs to download a flat file in a room online banking software.  What's going to happen (and, again, this can be repeated as needed) is: -.

  (a) you need to click on which will generally be a "Browse" button

  (b) a traditional dialog box opens, but instead which allows you to navigate to the location and select the folder you want, he immediately greys out as if the process explore is falling.

  (c) shortly after, the following error is returned: -.

  Description:

  A problem caused this program blocking interact with Windows.

  Signature of the problem:

  Problem event name: AppHangB1

  Application name: iexplore.exe

  Application version: 11.0.9600.16521

  Application timestamp: 53114399

  Hang Signature: ffae

  Hang Type:                                          513

  OS version: 6.1.7601.2.1.0.256.48

  Locale ID: 2057

  Signing of additional blocking 1: ffaeadd6649c2780023c6d9ea230850d

  Signing of additional blocking 2: e32d

  Signing of additional blocking 3: e32d1064528f9bd1cbe46cdd0db7b0f1

  Signature of blocking additional 4:0498

  Signing of additional blocking 5: 0498e046eb6db4d68a7cd9b11dab2644

  Signing of additional blocking 6: effb

  Signing of additional blocking 7: effb796b5c1ff7f6708d2722fa7c24bd

  Read our privacy statement online:

   http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409

  If the online privacy statement is not available, please read our offline privacy statement:

  C:\Windows\system32\en-US\erofflps.txt

  On auggy recommendation, I've set up a registry key insert that returns the explorer.exe hangs in a dump file, and I am trying to load two reports on SkyDrive - I'll post the URL in this thread as soon as I finished it.

  Can someone help me please?

  Thank you very much!!

  David.

  Hi auggy, Andy,.

  Well... in a way, I am very disappointed, but we will respond to it.

  Andy, I checked and iCloud, Control Panel has not been installed on its terminal, but thank you very much for suggesting it :)

  auggi, when I got back on my colleague's PC, I thought I would test to see if the feature didn't always before considering saving data dumps etc, and it worked fine!

  I left it overnight with instructions for the lady who uses the PC to test this morning and see if it's all workers, and it is still, it seems that the fix does not immediately solve the problem of browser, but there later - maybe after a second reboot or something... very strange!

  In all case, this matter can now be considered closed, so all that remains for me to say thank you very much for your help, you are amazing :)

  All the best, very, very,.

  David.

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  ☞ In the Finder, select go utilities ▹ of menu bar or press the combination of keys shift-command-U. The application is in the folder that opens.

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  Each message in the journal begins with the date and time when it was entered. Select the messages since the time of the last fall, as appropriate. Copy to the Clipboard by pressing Control-C key combination. Paste into a reply to this message by pressing command + V.

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