External calls to CTS-3000 using CUCM

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• CTS 3000 on the internet using the VCSC e VCSEX

  Hi all

  One of our clients currently use:

  2 CTS 3000

  1 CTS 1300

  CUCM

  CTS Manager

  Multipoint switch

  He must now make calls through the Internet.

  My questions are:

  Can I use a firewall traversal with VCSC solution in the trunk with the CUCM?

  If I use this solution one CTS can relate to each other on the Internet?

  If he can do this call, the screen is the classic with three monitors?

  Do I have to use the telepresence server to generate the call?

  Thanks in advance

  Best regards

  Sandra

  Hi Sandra,

  You can use the following configuration

  CTS > CUCM > Sip Trunk > VCS-control > VCS-Highway > Internet > endpoint on the Internet.

  Please note that if you use no endpoint 3 screen, the display will be one screen only, because this wont be a negotiated TIP call.

  For the best experience, you can use the telepresence server to allow the appeal and make your CTS and interest user join the GST. So multi-screen experience is preserved.

  Kind regards

  Sagar

• Can we replace the primary codec CTS 3000 with CTS 1000 codec

  Hi all

  Please correct me if I'm wrong.

  Physically CTS 1000 codec and CTS 3000 Primay Codec is the same air, I would like to know what is the difference between the two codecs.

  Suppose if I replace the main codec CTS 3000 with codec CTS 1000 it'll work?

  The difference is only between the firmware... ??

  If I try to download the firmware CTS 3000 in CTS 1000 codec does?

  Also add codec CTS 1000 in CUCM as Codec CTS 3000?

  Kind regards

  Nikhil Jayan

  Nikhil,

  Are the only thing you need to know about 2 codecs GEN 1 or GEN 2. On the GEN 1 all the microphones connect to the primary codec. On the Gen 2 microphones connect through the audion expansion area. You can see the difference on the codecs on the Gen 2, you can see 1 connection for the Center microphone and a connector square for the cable to the AEB.

  Other codecs are exactly the same. Endpoint gets its configuration file in Communications Manager. So once go you MAC address and restart the endpoint it will go the new configuration file. If you use a CTS Manager, you will need to go into the Application user in the CUCM and move the MAC address of available for controlled devices. You will then need to make a discovery of the room in the CTS - Man.

  The firware for both codecs are the same.

  I hope this helps out.

  JD King

• Lync 2010 - different tone for internal vs external calls

  Is there a way to Lync 2010 to make a distinction between internal vs external calls? Now, if you are already online, you get a beep if a call comes in to the general response group or if it comes from an internal caller.  How can I configure the system so that people can make a difference? All suggestions will be useful!

  Hello

  The question you have posted is related to Lync2010 Forum, and would be better suited to the TechNet community.

  Please visit the link below to find a community that will provide the support you want.

  http://social.technet.Microsoft.com/forums/en-us/category/OCs/

  You can also check this link: http://technet.microsoft.com/en-us/library/gg195677.aspx

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  Hello

  I wonder if it is possible to have an external caller questioned a number of meetme a DID or via a transfer?  I have the meetme conference Setup using call Mangager 8.6 w / 2901 as a bridge of conference material, and it works with the internal phone.  But when I try to use a DID and translate the call into a meetme conference number it connects, I hear the beep and then disconnects the call.

  Any suggestions?

  Thank you

  Dan.

  Or the other option works, you probably want to debug the exact reason for the disconnection.

  Make sure that you actually use the SFBC HW with good active codecs.

• Outgoing external calls for SalesForce

  Hi people,

  I currently have the integration between Eloqua and Salesforce, when a contact Eloqua gets updated an Eloqua form and submitted, he asks a program (that I put in priority mode) that then sends the contact in a domestic event, which in turn calls an external call. The external call has its 'this call by delaying' the value 0 hours. Am I wrong in thinking that, once that he reached that stage i.e. once its sent to the external call to the program) the call and the update for SalesForce should happen fast enough? It seems to take time before it is updated in SalesForce? If I test the external call to Eloqua using the external 'test call' and I run the test, it will update SalesForce very quickly. Am I missing something, or is it still a delay? The customer is not happy with the time it takes to update SalesForce and in some cases it takes that long that the SalesForce AutoSynchs to Eloqua are overwrite the initial changes that Eloqua should have made SalesForce, i.e. the outgoing original.

  Any help or advice would be greatly appreciated.

  Kind regards

  Andrew Mc.

  So it seems the longer period of delay is when I look at the State of the integration and see pending updates. I can see my contacts here, but it takes a while before the update, and then update SalesForce. Get in touch with Eloqua they stated:

  «All external outgoing calls (updates of Eloqua of Salesforce) are queued in the "first come first served '.» That said, waiting times generally cannot be more than 10 to 20 minutes of average. "and also"all calls that are added to the queue will be executed, without worrying if there is new data to be updated or not. Slowdowns are based on server load times. In heavier server load times, time queue/updates also takes more time. As soon as the external call is executed (i.e. through program generator), it enters the queue. Note that 17 minutes is not unusual for higher volume calls (contact update or update of lead). »

  It seems that there is no way to make a faster

• Attach an external call to an internal event

  I created a new internal event I try to call 2 existing external calls to use in a program. When I go to add an existing external call, I don't get the option to select the 2 calls I want. I can't find any documentation on how to implement internal events and external calls.

  Any help or reading material would be appreciated.

  Hey, Robert,.

  How did you create these external calls? Only calls from a particular internal event will be available for this event. Create the outside call by selecting the drop down in an internal event > "create a new external event". In other words, the external calls won't be assignable to the internal event, he was created under. (see screenshot)

  

• Replay in bulk external calls failed

  Is there a way to restart the external calls in bulk?  According the report, you can run up to 50 calls at the same time.  Sometimes there may be 100 or 1000 call failed. What is the best way to revive these?

  OK, so how to do, it's using a new tool under the advanced options for bulk reset events.  See

  Setup > integration > reports > integration Reporting > Advanced Options > in bulk of reset events

  This will allow you to raise up to 5000 calls and not just 50 records at the same time as the manual method. Let me know if you have any questions about this process.

  Yay!  5000 is much better than 50.

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  You can find help on the XBOX on both, the help and the community pages:

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  Visit our Microsoft answers feedback Forum and let us know what you think.

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• Extract the value of CallType when the call is connected by using the callConnected() method

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  public MyClass()

  {

  }

  {} public void callConnected (int callId)
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  on the other
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• Updated codec C40 to the latest version of the TC software - use CUCM?

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• What is the difference between codec primary and secondary codec in cts-3000?

  Hello

  I'm a novice on telepresence. This community is only a place to resolve issues for me.

  What is the difference between codec primary and secondary codec in cts-3000?

  I know the primary function of the codec. but I don't know exactly of secondary function of codec.

  Help me please.

  Hello

  On a CTS 3000 system, you have 1 codec primary and secondary 2 codecs. Secondary codecs are responsible for the camera left and right and view the connections. They communicate the main codec via an Ethernet cable.

  Here is a guide to the installation of a CTS-3000 so that you can see the routing of cables.

  http://www.Cisco.com/c/en/us/TD/docs/Telepresence/cts_3000/guide/3000_assembly_guide/CH08_Routing_Power_and_Signal_Cables.html

  In addition, if you are interested to learn more about the telepresence as of last year, Cisco introduced the video CCNA certification track. Maybe it's something you are interested in.

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