F1 does not work HELP

Selecting F1 when in Vista, by selecting the office or the latest versions of Word and Excel, does not result in a HELP window that appears.  No notable effect takes place.  Documentation of the user for all these products States that the F1 is equivalent to selecting HELP in another icon, such as '?  I'm assuming that the cause is somewhere in the o/s, so I select the Windows Vista Forum.
What I can do to activate this function F! = HELP?

Do a little cleaning and I came across this old question.  Later, I found that when I watered them my extra keyboard (external?) with iced tea that killed all the function keys.  When I replaced this keyboard all the function keys reworked.

I used to work in support of the customer.  We have learned, after a while, when someone called to say that something did not work the first question to ask is "is it plugged in?  I guess that the second question is ' "how long since you spilled tea on it?". »

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