Factory default reset freezes Blu - Ray player

My BluRay BDV-N790W don't remember my login for Netflix and I have to type it every time. I called support and they asked me to reset the drive to factory default settings. When I try to do, the Blu - Ray player freezes. He's sitting there for literally hours the message "Please wait". Any other reset option takes only seconds. The Netflix account always wants to connect every time, too.

Hi Carrie! You can try factory have been reset the Blu - ray drive again? Doing a job?

Tags: Sony Products

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