Failed authentication Client OST

I am setting up a new DR4100 and try to connect from a Win2k8 server run Backup Exec 2010 R3 SP4. All components have the latest updates of software, plugins and drivers. I managed to install the plugin OST in BE and I created a container OST on DR, but I get the error "The OST client authentication failed" when I try to add the device company in BE. I checked the password for the login account and I have the OST of ports in the firewall of windows on the server.

What should I check next? Thank you.

Hello, TRNC,.

What you said in your original post is that it seems you have a problem with the backup account.  I would double check your setting and make sure it is properly configured.

(1) make sure that the container OST has been configured on the DR4000

(2) make sure that the backup_user account has been configured in Backup Exec

(3) make sure that the passwords match on the DR4000 and the Backup Exec Media Server backup_user

Please let us know if you have any other questions.

Tags: Dell Products

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