Failed to connect Mobily Connect 4 G data card
Original title: Internet on the data card
When connecting my mobily Connect 4 G data card, I get the following on the failure of the connection
Problem event name: BEX
Application name: Genie.exe Mobile
Application version: 0.0.0.0
Application timestamp: 4f914d20
Fault Module name: Genie.exe Mobile
Fault Module Version: 0.0.0.0
Timestamp of Module error: 4f914d20
Exception offset: 0007235f
Exception code: c000000d
Exception data: 00000000
The system version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional information 1: 4d4c
More information 2: 4d4cb9a6d35aafe6e175464c625dd3c8
3 more information: c4b0
Additional information 4: c4b06111e79101384dc45b79bff6bf49
Left OneDrive forum Windows 8.
Hi Krishnan,
What operating system is installed on the PC? I am currently moving to forum Windows 8.
It seems to be a problem with the software installed for the device or third-party software is in conflict with this device. Mobile engineering does not (not confirmed) seems to be a software provided with this unit.
Kindly, follow these methods and check if that helps.
Method 1:
Troubleshooting of hardware and devices
The hardware and devices troubleshooter can detect and correct errors and incorrect settings in devices. You can view these steps to run this utility for troubleshooting:
a. press the Windows key + X set, select Control Panel
b. change the option on the top right large icons view
c. click Troubleshooting , and then click show all on the left panel
d. run the hardware and devices Troubleshooter and follow the on-screen instructions.
Method 2:
If that does not help, please uninstall Mobile engineering and then try to configure Mobily connect 4G data card.
To uninstall the software, follow these steps.
a. press Windows key + X set and then click CControl Panel.
b. under the notice of:, choose large icons and then tap or click programs and features.
c. click on the software and then click on uninstall. Follow the instructions on the screen.
See the article:
Uninstall, change or repair a program
http://Windows.Microsoft.com/en-CA/Windows-8/uninstall-change-program
I would also say to post you your query in the Mobily Connect support forum.
http://www.Mobily.com.SA/portalu/JForum/forums/list.page
Let us know if it helps. If you have any other questions, we will be happy to help you.
Tags: Windows
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