Failed to connect Mobily Connect 4 G data card

Original title: Internet on the data card

When connecting my mobily Connect 4 G data card, I get the following on the failure of the connection

Problem event name: BEX

Application name: Genie.exe Mobile

Application version: 0.0.0.0

Application timestamp: 4f914d20

Fault Module name: Genie.exe Mobile

Fault Module Version: 0.0.0.0

Timestamp of Module error: 4f914d20

Exception offset: 0007235f

Exception code: c000000d

Exception data: 00000000

The system version: 6.1.7600.2.0.0.256.1

Locale ID: 2057

Additional information 1: 4d4c

More information 2: 4d4cb9a6d35aafe6e175464c625dd3c8

3 more information: c4b0

Additional information 4: c4b06111e79101384dc45b79bff6bf49

Left OneDrive forum Windows 8.

Hi Krishnan,

What operating system is installed on the PC?  I am currently moving to forum Windows 8.

It seems to be a problem with the software installed for the device or third-party software is in conflict with this device.  Mobile engineering does not (not confirmed) seems to be a software provided with this unit.

Kindly, follow these methods and check if that helps.

Method 1:
Troubleshooting of hardware and devices
The hardware and devices troubleshooter can detect and correct errors and incorrect settings in devices. You can view these steps to run this utility for troubleshooting:
a. press the Windows key + X set, select Control Panel
b. change the option on the top right large icons view
c. click Troubleshooting , and then click show all on the left panel
d. run the hardware and devices Troubleshooter and follow the on-screen instructions.

Method 2:
If that does not help, please uninstall Mobile engineering and then try to configure Mobily connect 4G data card.

To uninstall the software, follow these steps.
a. press Windows key + X set and then click CControl Panel.

b. under the notice of:, choose large icons and then tap or click programs and features.

c. click on the software and then click on uninstall. Follow the instructions on the screen.

See the article:
Uninstall, change or repair a program
http://Windows.Microsoft.com/en-CA/Windows-8/uninstall-change-program

I would also say to post you your query in the Mobily Connect support forum.
http://www.Mobily.com.SA/portalu/JForum/forums/list.page

Let us know if it helps. If you have any other questions, we will be happy to help you.

Tags: Windows

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