Failed to get printer hp psc 2410 photosmart all-in-one to print in color

I have a hp PSC 2410 photosmart all-in-one printer. I use it on a system windows xp, 32 bit.

I went to make a copy in color on the printer and it gave an error on the black cartridge by saying that she does not recognize.  Had not changed or replaced the cartridges they were half full.  I tried to go out and reinsert the cartridge, but it did not work.

I replaced it with a new one.  Error disappeared, but it now only prints in black and prints any color at all.

Replaced the (full) cartridges with new ones, aligned and clean the printer started it twice, without change.

Close the pritnter and computer, did it again, same results.

Uninstalled and installed printer and software, same result.

What could have happened?  Behaves as if it doesn't have a color cartridge.

Here is a document for your printer who carry on Matt, missing or faded colours. This document starts and you then click on other links to documents based on your results from the troubleshooting performed. Stay with him and he will lead you to how to clean contacts and how to read the diagnostic report, once it prints.  I think that some steps are buried, so here a link to assess the self-test. Finally, here's a direct link to fix bad test models in the self-test report. I hope this helps.

Tags: HP Printers

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