Failed to synchronize or edit iPod Shuffle Gen 2

I just got a MacBook and try to sync my iPod Shuffle Gen 2 with iTunes, but everything is gray and I am not able to sync or add/delete songs from the iPod Shuffle Gen 2.  Any advise?

Here you can find information useful https://www.apple.com/support/ipodshuffle/syncing/

Tags: iPod

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    "And in the end the love you take, is equal to The Love You Make" (The Beatles last song from their latest album, Abbey Road.)

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    Looks like you are having problems with your iPod shuffle syncing newly received with your iTunes library. Please make sure that you are running the latest version of iTunes by checking the updates in your App store. If you don't have any music in your iTunes library, try to add the music to the library first, and then try to sync with the iPod shuffle. Once the synchronization was successful, it will erase all songs currently on the device and replace it with what you have added to the iTunes library. The links below will help you get this done.

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    Search and organize your iTunes media files

    iPod shuffle support

    Sync your iPhone, iPad or iPod touch with iTunes on your computer through a USB port

    Please use the Apple Support communities for help. The above steps will have you listen to your favorite songs in no time at all!

    Have a great day.

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