Failed to update of the signing of the AIP-SSM-10

I hope someone can help me, I am unable to get the signature autoupdate working on our ASA 5510 IPS. We have a valid support contract, our user name does not include and special characters, and I am able to download the files of signature on the site by using our BCC.

When trying to get through Auto/cisco.com update if I get the following in the event logs each attempt update:

evError: eventId = 1319467413849005289 = severity = error Cisco vendor

Author:

hostId: xxxx

appName: mainApp

appInstanceId: 354

time: October 26, 2011 11:40:01 UTC offset = 60 timeZone = GMT00:00

errorMessage: AutoUpdate exception: failed to connect HTTP [1 111] name = errSystemError

I've included a conf 'show' and a 'facilitator stat"below.

See the XXXXXX conf #.

! ------------------------------

! Current configuration last modified Wed Oct 26 10:48:07 2011

! ------------------------------

! Version 7.0 (6)

! Host:

!     Domain keys key1.0

! Definition of signature:

!     Update of the signature S604.0 2011-10-20

! ------------------------------

service interface

output

! ------------------------------

authentication service

output

! ------------------------------

rules0 rules for event-action service

output

! ------------------------------

service host

the network settings

Host-ip 10.x.x.x/24,10.x.x.x

hostname xxxxxx

Telnet-option turned off

access-list 10.x.x.x/32

access-list 10.x.x.x/16

access-list 10.x.x.x/32

primary-active DNS server

address 10.x.x.x

output

secondary-server DNS disabled

tertiary-disabled DNS server

output

time zone settings

offset 0

standard time-zone-name-GMT00:00

output

NTP-option enabled-ntp-no authenticated

Server NTP 10.x.x.x

output

Summertime-recurring option

Summertime-zone-name GMT00:00

Start-summertime

last week of the month

output

end-summertime

month October

last week of the month

output

end-summertime

month October

last week of the month

output

output

automatic update

Cisco-Server enabled

scheduling periodic-calendar option

beginning 00:40:00

interval 1

output

username xxxxxxxxxxxxxxx

Cisco-url https://198.133.219.25//cgi-bin/front.x/ida/locator/locator.pl

output

output

output

! ------------------------------

service recorder

output

! ------------------------------

network access service

output

! ------------------------------

notification services

output

! ------------------------------

Service signature-definition sig0

output

! ------------------------------

Service ssh-known-hosts

output

! ------------------------------

trust-certificates of service

output

! ------------------------------

web-server service

output

! ------------------------------

Service-ad0 anomaly detection

output

! ------------------------------

service interface external product

output

! ------------------------------

health-monitor service

output

! ------------------------------

service global correlation

output

! ------------------------------

aaa service

output

! ------------------------------

service-analysis engine

vs0 virtual sensor

Physics-interface GigabitEthernet0/1

output

output

XXXXXX # host stat

General statistics

Last updated to host Config (UTC) = 27 October 2011 08:27:10

Control device control Port = GigabitEthernet0/0

Network statistics

= ge0_0 link encap HWaddr 00:12:D9:48:F7:44

= inet addr:10.x.x.x Bcast:10.x.x.x.x mask: 255.255.255.0

= RUNNING UP BROADCAST MULTICAST MTU:1500 metric: 1

= Dropped packets: 470106 RX errors: 0:0 overruns: 0 frame: 0

= Dropped packets: 139322 TX errors: 0:0 overruns: 0 carrier: 0

= collisions: 0 txqueuelen:1000

= RX bytes: 40821181 (38.9 MiB) TX bytes: 102615325 (97.8 MiB)

= Address: 0xbc00 memory: f8200000 of base-f8220000

NTP statistics

= distance refid st t when poll reach delay offset jitter

= * time.xxxx.x 195.x.x.x 3 u 142 1024 377 1, 825 - 0.626 0.305

= L LOCAL (0) LOCAL (0) 15 59 64 377 0.000 0.000 0.001

= ind assID status conf scope auth condition last_event cnt

= 1 43092 b644 Yes Yes No sys.peer 4 available

= 2 43093 9044 Yes Yes No accessible release 4

status = synchronized

Memory usage

usedBytes = 664383488

freeBytes = 368111616

totalBytes = 1032495104

Statistics of Summertime

Start = GMT00:00 03:00 Sunday, March 27, 2011

end = GMT00:00 01:00 Sunday October 30, 2011

Statistics of the processor

Its use in the last 5 seconds = 51

Its use during the last minute = 44

Its use in the last 5 minutes = 50

Memory statistics

Use of memory (bytes) = 664383488

Free MEMORY (bytes) = 368111616

Auto Update Statistics

lastDirectoryReadAttempt = 08:40 GMT00:00 Thursday, October 27, 2011

= Reading directory: https://198.133.219.25//cgi-bin/front.x/ida/locator/locator.pl

= Error: Auto update an exception: failed to connect HTTP [1 111]

lastDownloadAttempt = n/a

lastInstallAttempt = n/a

nextAttempt = GMT00:00 09:28 Thursday, October 27, 2011

Auxiliary processors installed

Thank you very much.

Your error message indicates "HTTP connection failed."

Management interface you can access the internet via HTTP sensor?

You have a proxy between the sensor and the internet?

Can you ping the sensor to open internet IP addresses (like google.com)?

-Bob

Tags: Cisco Security

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