Failure of scanner HP Officejet 4500 G510n-z

Hey all!

Well, just got this printer from a friend because of this problem and I am determined to fix.

To turn on the machine, I get a failure message scan.

I downloaded and ran the Hp solution test tool and an error "Unable to communicate with the product" appeared and could not be resolved by the tool. I downloaded the tool on your site.

I use windows 7

Thanks for all the help!

UPDATE

Well nothing worked, so I took part.
Check this thread:
http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/HP-OfficeJet-4500-error-message-scanner-failure/m-p/3419537#M79759

There are photos for those who need it. Basically, you open the machine, replace the scanner part and that it is. 5 min of work.

Tags: HP Printers

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