scanner HP officejet 4500 g510n Readiris (OCR) does not yet recognize will scan using hp OCR

Greetings,

OfficeJet 4500 g510n wireless, windows 8, readiris pro 14.

OCR, scanning works fine using the ocr software supplied with the cd printers.

Readiris is no Twain especially for the 4500 but has "hp twain others."

I've uninstalled and reinstalled the TWO printing software and the readiris program

Readiris refuses to recognize my printer "failed to open the default Twain source" and "the scanner is not responding.

Readiris support has not responded to my request sent 5 days ago - makes me wonder if their software is the same as their 'support' - pretty useless!

any suggestions please

Concerning

The way I understand it, readiris works that on HP scanners or all-in-One printers offer no OCR software. He added this feature for scanners and printers who have not already. As the 4500 has already built an OCR software, readiris software will not work. I'm not 100% certain about it, as I've only dealt with the OCR of HP software, but what I've read, that's my understanding.

Tags: HP Printers

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