Failure of the BIOS. Not able to restore

Hello the HP support team,

My friend's computer BIOS seems to be dead. When I turn on the CapsLock flashing for 2 times and nothing happens on my screen. I tried to remove the battery and the power cable for a few minutes, but nothing has changed. I also removed the CMOS battery and replaced it's RAM, but still had the same problem.

I looked for solutions on everywhere and most of the time I finally get stuck on this page. The combination of WIN + B seems to have no effect, which makes sense because I'm pretty sure that they have deleted the partition HP_TOOLS.

Here is where I need your help. In the above mentioned page, he said that "that a USB key with a HP_TOOLS volume can be used as an alternative. I really searched everywhere, but I can't find how to create this USB key. Also, I do not know where to find one extracted BIOS version so that I could restore from that. The only BIOS I get from the driver page is a ".exe" to run on this computer, which is impossible.

One last thing to mention is that I downloaded the "sp61632" which gives me "HP Support UEFI environment Setup". When I try to install it on 'USB Flash Drive', it gives me an error, but finally I installed it locally on my computer and then transfer files on a USB key.

I renamed this player to 'HP_TOOLS', and only files in there are "Hewlett-Packard" > "SystemDiags" and there are 8 elements:

  • CryptRSA.efi
  • CryptRSA32.efi
  • SystemDiags.efi
  • SystemDiags32.efi
  • SystemDiags.s09
  • SystemDiags.sig
  • SystemDiags32.s09
  • SystemDiags32.sig

Just mention, cause the total size is 2.5 MB and I do not see if thishas anything to do with the BIOS to restore.

So, to summarize, I need:

  1. BIOS recovery files
  2. a way to create the USB stick with HP_TOOLS
  3. Another idea or suggestion would be welcome

Tried, but did not work:

  1. Restart
  2. Remove the HARD drive
  3. remove the CMOS battery
  4. replace the Rams
  5. Combination of WIN + B
  6. Combination of WIN + B, with the mentioned flash above connected drive

The computer is: HP Pavilion DV6-2117 ev (page pilot is here)

Serial number: (Personal information)

Product number: WB331EA #B1A

Operating system: Probably of Windows 7 (I do not think that this has a significance right now)

Sorry for the long post, tried to be as detailed as possible.

Thanks in advance for your support.

If the following procedure does not then your choice is:

Ask HP to replace the BIOS chip. have a third party company BIOS replace the chip or replace the notebook after the recovery of data from the hard drive.

Tags: Notebooks

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