failure to scan, copy and fax for HP Officejet 4500

I'm trying to scan with my HP Officejet 4500 and it is not allowing me to do. When I turn on the printer it says "failed to scan. "Cannot scan, copy or fax. When I try to scan, I have the wireless option to send it to my computer and when I choose my computer, nothing happens and it takes back me to the scan, copy, fax menu.

I tried installation and resettlement and unistalling too many times. I also unplugged all the wires. Nothing works. I had problems with this mutiple printer and it is not even a month. How can I solve this problem.

I'm afraid that the error you are getting means that the firmware is glitched, or the scanner lamp is out. If the firmware is glitched, the printer might actually be fixable, but if the scanner lamp is out, there is no much you can do. The document below will take you through a few steps to try. If this does not work, try to do a partial reset. If nothing works, you need to replace your printer. If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

HP Technical Support call case form:
http://goo.GL/w7Hgh

A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax:
http://goo.GL/KULAv

To make a partial reset:
1. make sure that the printer is turned on.
2. pull on the power cord from the printer.
3. pull out the power cord from the wall.
4. wait for 30 seconds.
5 connect the power supply cord inot the wall, but do not connect the printer.
6. press 3 and # buttons.
7. while now buttons, plug in the printer.
8. when the lights come on, release the buttons.

Tags: HP Printers

Similar Questions

  • Set default color in black and white for HP Officejet 4500 driver

    Is it possible to set the default color setting black and white driver and not in color?

    I know how to change the setting for each document that I want to print, but I print almost all black and you want to set the driver up to always default to black so I did not change the setting in the properties of each time.

    Thank you

    Hi Ltaff,

    I can't wait to hear that you have questions.  This can be set in the preferences.  Please see the steps below.  If you would like more information about your product, click here.

    1. go to the device folder and printer

    2. right click on the device

    3. Select printing preferences

    4. on the quality tab, select the Advanced button

    5. in the aspect tab, find levels of grey or black only printing

    6. click on the text to fill the drop down

    7. Select printing in grayscale or black ink only

    8. click on ok

    9. on the Preferences dialog box, select apply (this keeps the setting)

    10. then click ok

    11. attempt print job

    I hope this helps!

  • my HP officejet 4500 Wireless has problem "FAILURE of the SCANNER. UNABLE to SCAN, COPY OR FAX SEND"help!

    Help, please... I bought the printer on May 1, 2011, (a year ago) and now I am facing problem of unable to scan, copy and fax. Help, please. Thank you

    Hi trebreklaw,

    Download and install the full software functionality from the link below.

    Driver and HP Officejet Full Feature software

  • ooficejet HP 6600 not scan, copy or fax

    I get an error "unable to scan, copy or fax" on my hp officejet 6600.  I have already tried powerdown and back up and it did not work.  I also checked for updates and all this so far.  Any ideas on what could be the problem and how to fix it?

    Hi kscheck,

    I understand that you have a 6600 Officejet who tells you that it is not able to scan, copy or fax. I'm sorry to hear that, but I'll do my best to help you.

    I read that you don't have a power reset, by unplugging and reconnecting the printer, but you have plugged the printer directly to a wall outlet yet? Just, which ensures that the printer gets all the power it needs to function properly.

    If the printer is plugged into a wall and that you are still unable to scan, despite the update and reset of the printer then the last option to try is a partial reset. Please read this privacy statement for HP: http://bit.ly/pCUQT7 and continue to check your Inbox for the reset instructions.

    If the reset does not solve the problem, your only options than others is to call HP Technical Support in your area and inquire about what they can do for you now.

    Hope this helped, have a great day!

  • New HP Officejet 6600 will not scan, copy or fax

    I have a 6600 Officejet from HP that will not scan, copy or fax.  Oper. The system is Vista 32 bit.  Printer purchased April 30, 2012.  Error message says: Scanner fialure - unable to scan, copy or fax.

    Hello Plypal

    You can try the HP scan diagnostic utility first, but in general the failure of the Scanner is a hardware problem that must be repaired. You can find the number of the media on the link below as well as the link to the Diagnostic utilities.

    HP Diagnostic utilities

    HP support by phone

    EDIT: I couldn't find it before, but you can also check the Scanner failure article to reset your printer and check the connection of the power supply.

    Failure to scan

  • How do you set the time and date on fax for hp officejet 4622

    How do you set the date and time on the fax for hp officejet head 4622

    Hi Chrisharrison23,

    Date and time should be under configuration tools or fax setting in the printer control panel.

    OfficeJet 4620:

    1. click on the key icon on the control panel of the printer

    2. go to tools

    3 scroll to the date and time

    I would like to know if you are able to locate the setting?

    Officejet 4622: Set the date and time

     
  • HP OfficeJet Pro 8620 color wireless Photo printer with Scanner, copier and fax machine (A7F65A #B1H)

    I want to buy HP printer OfficeJet Pro 8620 wireless color Photo with Scanner, copier and fax machine (A7F65A #B1H), but I want to know if the product can use photo cards to print photos. The product also allows to print normal word documents? Thanks to an expected answer.

    Chima.

    Hello

    First of all, it's a printer and Yes it can print Word documents, it can print photos on photo paper.

    Kind regards.

  • Failure to scan on a brand-new 8620 OfficeJet Pro

    Hello

    I have a brand new 8620 Officejet Pro and use OS X v10.9 & use a laptop wireless and desktop via USB.

    On both final set-up print without any problem at all but when I try to copy, scan or something by fax printers touch screen comes up with "Scanner failure - cannot copy, scan, or use the fax". As a result, if I open the HP utility it says "device status: scan unknown error".

    I've uninstalled and reinstalled all software printer 4 times - twice by using the internet and twice using set up disk & each time the same result as above.

    I used the online help guide and followed all the solutions, but all without success.

    Anyone can offer any additional help please or is their real fault with it & the printer needs to be replaced

    Thank you very much

    Welcome to the @Stratford_HP forums

    I read about how your new Officejet 8620 shows you a failure "Scanner", leaving you unable to copy, fax and scan. I'm here to offer my suggestion and comments for this question.

    Try the steps in this guide for failures to scan first, and if the problem is still apparent, I suggest to call HP to inquire about a replacement printer.

    A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax

    Details of HP:
    If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

    Have a fantastic weekend, I hope that my post was information!

  • OfficeJet 4500 G510n: a driver for HP Officejet 4500 g510n

    Need to source/install a driver for the Officejet 4500 g510n I plug opportunity after my 510 G packed. With the help of HP printer and scanner doctor finally told me "404 page not found" which starte just me all around alone again to tell Traoré (again), the page is not found. The 510n has a wireless option but is connected to my laptop through USB, and is identified by the doctor Scan from the HP (software) that need to be installed.  Any suggestions? Thank you. Martin

    Hello

    Please download the following driver & software and install on your computer:

    http://ftp.HP.com/pub/softlib/software12/COL32439/MP-80348-2/OJ4500vG510n-z_Full_13_en.exe

    (Note: to connect USB, please do not connect USB cable before the application process).

    Kind regards.

  • How to scan a picture from my HP Officejet 4500 to my computer

    How to scan a picture from my HP Officejet 4500 to my computer

    You can do this in two ways, from the computer---> printer OR the printer--> computer.
    First click on the HP Solution Center. Choose the scanning settings. Check SCAN TO COMPUTER is turned ON.

    On the computer:
    Click on the HP Solution Center
    1. select scan a Document
    2. a window appears, choose Scan to file
    3. click on Scan

    On the printer
    1. you can choose Scan
    2. you will be asked where you will choose (Scan of the computer)
    3. press OK

  • HP C7240 message "Unable to scan, copy or fax" appears when I lift the cover on dish

    This happened for some time. Whenever I raise the lid, this message appears: "unable to scan, copy or send a fax. If I type "OK" everything returns to normal. I am able to fax and scanning from the doc feeder, but some things are just too thick to put thru. I tried to put my paper under the lid while the appliance has been turned off, so I was not raised the lid, perhaps thinking he might still scan from the dumpster, but no. I get the same message as soon as I turn on the printer. Running Windows 7.

    In addition, there is a line on my paper when I scan through the doc feeder. No idea how to get clean or repair everything that makes the line?

    Thank you!

    Yes, life has a way of doing that sometimes.  I'm you a link to a document of troubleshooting for lines in copies of the automatic feeder (ADF) documents.  Click here  A thorough cleaning of the ADF will probably solve this problem.

    The error message "Unable to copy, scan or fax" may be more difficult to overcome.  On the only step left that could be considered would be a semi full reset.  This reset the default printer and clear the memory.  If the printer was on a wireless network, it should be removed and would need to be reconnected.  If you want to try this, I can send you the steps in a private message.  I need you agree to not post the stages.  Let me know what you decide.

  • Install the drivers for scanner and Fax for HP PC 2410 printer all-in-one

    I use a MacBook Pro with an operating system of El Capitan 10.11.4. I use a PC HP 2400 All in one printer/Fax/Scanner connected by USB to a network of airports Time Capsule. During the installation of the printer driver, the printer function to add printers and Scanners folder in preferences systems found the printer and installed the drivers. The same add function printers do not thin either driver Fax scanner. How can I load these drivers.

    Hello..

    Re download the drivers once again and then try to add scan and fax again drivers.

  • OfficeJet Pro 8620: Officejet 8620 Unable to scan, copy or fax error

    I get the error failed to scan copies or faxes with my 8620.  I tried resetting and have tried to connect different points of sale with the same results.  I had a year ago, so I'd say it's probably out of warranty.  I could not find someone working on local printers.  My loan to scrap 8620 or he hopes?

    After using Google I found the phone # contact HP is 1-800-474-6836.  They send a replacement printer.  After speaking with a supervisor, I was informed that they have technical problems with the HP Web site.  The site will throw you in an endless loop, and there is nothing you can do to talk except calling HP directly.  They said that they are working.  It is now more than three weeks.

  • Lost my software disk and driver for HP Officejet 8600 all in one

    I somehow misplaced the disk with my drivers and software for my new Hp Officejet 8600 all in one. I was about to download on the site but I don't know which one to get? Does only I the ng911a, the ng911g, the orng911n?  What is the difference in all three? I have no idea what to do.

    Thank you very much for your help!

    Hello

    The software installation package is the same for each of the models above - a quick link to download the full installer of features is below.

    http://ftp.HP.com/pub/softlib/software12/COL40120/bi-108858-3/OJ8600_1315.exe

    Best regards

    DP - K

  • Impossible to run the installer for HP officejet 4500 G510 install on Windows 7 Home Premium SP1 Toshiba Satellite. Any ideas how to fix?

    Setup running on the HP disc will not work.  No error message, stops just until it loads the installation program.

    I downloaded the site Installer Internet HP (versions complete and base).  Same results - cannot run the installation program.

    I contacted Toshiba, which says it's a problem of Windows 7, and communicate with Microsoft.

    I installed this printer at least 10 times on some other operating systems without problem.

    I want a wireless printer that prints, scans, and faxes, but impossible to get the installer to run.

    Any ideas on how to solve this problem?

    Hi PCCoachFL,

    Printer HP office jet 4500 G510 is compatible with Windows 7. For more information please visit the link below:

    http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/search.aspx?l=en-us&type=hardware&s=HP%20officejet%204500%20G510%20&OS=64-bit

    I advise you to install download drivers for the printer HP office jet 4500 G510 and check if it works.

    http://h20000.www2.HP.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3919446&lang=en&cc=us&TaskID=135&prodTypeId=18972&prodSeriesId=3919445

    You can also see the article for more information:

    Printer in Windows problems

    http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

    Hope this information helps.

Maybe you are looking for