HP OfficeJet Pro 8620 color wireless Photo printer with Scanner, copier and fax machine (A7F65A #B1H)

Similar Questions

• OfficeJet Pro 8620: Officejet Pro 8620 - new PC resumed printer

  I just purchased another PC and connected to our 8620 by WiFi. All other devices in my house, are now, impossible to connect to the 8620 by WiFi; It will not even respond to a PING. I reset the network settings and even reset the default printer, but other systems in my House still do not see the printer and cannot print on it. Any ideas why the new PC usurped the printer - and how to make it available to other devices again?

  The new PC's Windows 10 64-bit, but at least 2 other systems used to connect to it are as well.

  Thank you very much for the help.

  @DDfromWV

  Welcome to the HP Community Forum - we are a community of fans of HP !

  • Start here: HP Print and Scan - Doctor help solve printer problems

  Printer:

  E-all-in-one printer, HP Officejet Pro 8620 range

  Full software features:

  File name: OJ8620_198.exe

• HP Officejet Pro 8620: Should I uninstall printer software HP old when I buy a new printer HP

  I just bought a new HP Officejet Pro 8620.  To uninstall all the software printer for my old printer which is a Photosmart 6180?

  Hey @MCPhilly

  Welcome to the Forums of HP Support! I hope you enjoy your stay here.

  I understand that you have an old printer and ask yourself if you need to uninstall the software for it. While leaving the old software on the system should not affect your system somehow, I suggest to just in case something strange should happen later.

  Please let me know if you have any other questions. If not, have a great week!

  If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.

  If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.

• HP Officejet Pro 8620 e - All - in: printer Squeak e-all-in-one-HP Officejet Pro 8620

  Just bought a HP Officejet Pro 8620 e-all-in-one printer

  Model A7F65A, 13 days ago. I him have not used too, and

  It is already squeaking when I scan the pages from the top loading.

  Not sure if there is a simple solution or if I should return it?

  Any suggestions?

  Scott Faver

  Hi @ScottFaver

  I have thing for that matter, it would be better for you to call us. If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.

  HP printers usually have a warranty of 1 year from the date of purchase, you can check the warranty using the following if you wish; guarantee cheque.

  I hope this helps.

• OfficeJet Pro 8620: Officejet pro 8620 will not be printed by RDP

  We have a new OfficeJet 8620 Pro that we have just set up in a remote office. The user connects via rdp and vpn to another office in our network. When we connect it cannot print. I installed the drivers on the local destination computer. The printer prints from two computers as well. "Through RDP the print job is sent to the computer local and drtops but I get an error Windows 372, printing Service:"

  The Remote Desktop redirected Printer Doc document, held by xxx, failed to print on printer HP Officejet Pro 8620. Try printing the document again, or restart the print spooler.

  Data type: RAW. Spool file size in bytes: 285662. Number of bytes printed: 131072. Total number of pages in the document: 1. number of pages printed: 0. Client computer: \\LOCAL_PC. Error code Win32 returned by the print processor: 2147500037. Unspecified error

  I tried to uninstall and reinstall the drivers and the printer on the computer the remote and that has not worked. I found this: http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4aa0-8465enw&404m=secure-erc

  It seems to imply that the 8600 series need another type of driver but I can't find the driver that he needs.

  Any help would be appreciated.

  You can resolve this problem by installing the driver Laserjet 6980 on your print server as an additional driver for your printer.

• OfficeJet Pro 8620: How can I claim the extended warranty and offer Cashback?

  Hello

  I just bought an Officejet Pro 8620 and claim the extended warranty and cashback that were offered.

  I am using this Web site: http://store.hp.com/UKStore/Merch/Offer.aspx?p=c-faq-promotions#hp-promotions!

  HP promotions site doesn't seem to work correctly by saying "we're sorry - this link does not work."  and don't give me the shape I need to make these requests.

  A person of Promotions HP can fix this please?

  Thank you

  E-mail received from HP saying that rejected my application and I need to re-apply using the URL provided in the e-mail. What I've done.

• Officejey 8620e Pro: Officejet Pro 8620 connect wireless but not visible by any other device of

  Printer was fine for 9 months.  That is, Apple devices could print using AirPrint.  Computers laptops MacBook Pro and Windows 8 were also very good.  But now printer is not visible by any device when trying to print / set up a printer.  Finally managed to do work with a USB cable, but it's not practical for all members of the family.  Have you tried:

  Full power reset

  Reset wifi

  Updated drivers

  Recycled all devices that are used to be able to see the printer.

  To confirm, the printer says that it is connected to the wifi & AirPrint and wakes up when the control panel is touched.

  Thanks in advance

  Hello @Insightful_Chap! I'd love to help you with your Pro Officejet 8620.

  I understand your description that the printer is connected to your network, but is no longer visible for your devices. Although the printer is connected, I would allows you to use the following document to solve the problem as it will guide you through the necessary steps: HP Officejet Pro 8610, 8620, 8630, 8640 and 8660 e - all-in - One Printer Series - printer does not maintain the wireless connection.

  Please let me know the results of your efforts and we can go from there.

• HP Officejet Pro 8610: HP Desktop photo printing

  Juet installed the printer, checked the HP and the States, all the necessary drivers are in place. Can print photos and mobile text

  devices, also text of HP desktop, but no pictures. Verifying status of 8610 nothing in what. If I select another printer capable of printing.

  Thank you C-R-B

  Hello

  Have you installed the printer FULL of features of HP software to win 8?

  Here is the link for convenience:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8610-e-all-in-one-printer-series/5367603/model/5367606#Z7_3054ICK0K8UDA0AQC11TA930C7

  You can try and see if it solves your problem?

  Thank you.

• OfficeJet Pro 8620: Use eprint to print in b & W

  Hello

  I configured my printer Eprint Center so my colleague can print on my printer remotely. However what it prints out in color at my end. He said there is no option to its end to choose whether they come through color or B & W.

  I need to print in color myself sometimes, but whatever he sends only must be B & W. is there a way to set all printing with HP Eprint for B & W only? (apart from him having to convert each file B & W before sending)

  Thanks in advance,

  Josiah

  Hello

  The ePrint service do Word support b & w printing, but you are able to reach such a using ePrint.

  a mobile device to install the HP ePrint app and add the address of your ePrint printer.

  You can print documents (PDF, office, web sites or email as b & w

  for a computer to install the driver of HP ePrint mobile and add your ePrint address and print to the HP ePrint file:

  http://WWW8.HP.com/us/en/solutions/business-solutions/printingsolutions/eprintsoftware.html

  Shlomi

• New Officejet Pro 8620 slow to start printing

  When printing from a laptop Win 8.1 and a Win 7 laptop, the printer is not printing for a whole 60 seconds after clicking on the button print.  Then it prints the page but keeps it for another minute before he spits.  A third Tablet 8.1 winning is also on my net wireless isn't the problem.  It printed immediately.  The first two laptops have been installed since the HP CD supplied with the printer.  The third, a tablet of 8.1 Win, has been installed since the network as it is not a CD player.

  I ran the HP printer Scanner doctor and it has been successful to uninstall the printer from the laptop 8.1 first, but I found it easily again in the add a printer in the printer control panel.  I also disabled the firewall McAfee, but that did not help (Yes, I turned it back).  In the Properties window, I checked for the latest version of the driver, I am OK there.

  The printer is on my WiFi network.  The icon of spooling print if displayed in the notifications area of the taskbar as soon as I click the button print.  I tried MS Office, Adobe Photoshop and Firefox.  All have the same time frame.

  If I told it to print two copies, he waits a minute, prints the first page and then the second, but holds on the second page for one more minute, as was he drying of the ink or something.  I timed it delays with a stopwatch, it takes really two minutes to print a page, or a page with a single word on this matter.  Share mode is turned off.

  Printing a test page for the printer properties pane takes also two minutes to complete.  I'm out of ideas so any suggestions will be appreciated.  What is a Windows network or printing problem?

  Hi Jamie,

  Thank you for your response. Understand that your printer is on wifi and all laptops are connected via the wireless.

  Have you tried "hard reset the printer?

  1. Turn the power off. Remove the power cable and the data cable from the device.
  2. Connect the supply directly to a wall outlet cable.
  3. Reconnect the power cable and turn on the power.
  4. Print a self-test by following steps below.
  • Load US letter or A4 size, unused, plain, white paper into the input tray.
  • Press the power button () to activate the product.
  • On the touch screen product, tap the right arrow () to display the second screen of the navigation.
  • Press Setup () on the control screen. The installation Menu appears.
  • Tap the arrow down () and then tap reports.
  • Tap Printer Status Report. The test page will print.

• HP Officejet Pro 8600 Plus: software the Printer Wizard does nothing and eats CPU

  Hello

  I currently have a problem with the HP printer Assistant software. I use a HP Officejet Pro 8600. Well I uninstalled and reinstalled several times, redownloaded the latest version of the software from the HP site, tried with a wireless connection and a USB connection, but still have this same problem.

  The problem is when I open the printer to the printer Assistant software (scan, definition of printing preferences, etc.) nothing loads and what I noticed is that in the Task Manager, the program is constantly, nonstop to duplicate in the Task Manager and eventually slow down the computer because of the high use of the processor of these duplicates. I can't stop these processes in time compared to the amount of tasks in doubles at this very moment, and the only way to stop it is to restart the computer. I had this problem with Windows 8.1 and so I've upgraded to Windows 10 but exactly the same problem occurs. If I wait long if I get an error (0xc0000142) telling me that I can not load the Printer Wizard, but the process will still duplicate.

  I tried using the printer with other computers, but they do not have a problem by launching the wizard from the printer. I wonder what is happening and why is the Printer Wizard launch multiple neverending himself as tasks on the Task Manager?

  Add to that, printing works fine, it is train to launch the Printing Assistant software that is causing the problem.

  Hello @jellyjr,

• OfficeJet Pro 8500 a Premium: my printer driver has changed and it's HORRIBLE

  I have been using my HP 8500 a all-in-one with a few years now with no problem.  Day before yesterday, I met a problem: when I tried to specify certain pages of a document to print, I get an error message.  However, if I chose to print the entire document, it would print.  I assumed that my driver to be updated, so I downloaded from the HP website.  WHAT A HORRIBLE MISTAKE IT WAS.  My scanning utility has changed, I can only print even when I choose to print an entire document.  I can't print at all in an Excel worksheet.  I tried uninstalling the driver and re-install.  I DON'T want to network this printer, but now whenever I have try to reinstall the driver, I can choose to connect via USB, but on the pop - up next, it does not give me the option to proceed.  It gives me the possibility to 'come back' or 'jumps' USB connection.

  What the hell is happening?

  Hi @LMKos,

  Welcome to the HP community!

  I hope you have a pleasant experience here.

  I want to help you with driver/software problems that you are having with your HP Officejet Pro 8500 has e-all-in-one printer and your computer Windows 8.

  It seems that your software is may not be installed correctly, in addition to the common issue of 8.1 to Windows Installer automatically update Windows drivers.

  First of all, with the USB cable plugged in, we want to remove all instances of your printer in Device Manager (so when you plug the USB cable back in during the new installation, it will be seen as a new device).

  1. Open your start.
  2. Start typing 'This PC', it will come under results of research. Right-click on computer and select Manage.
  3. Click Device Manager on the left side.
  4. In the main part of the window, locate in the following categories for all HP entries: Bus USB controllers, printers, imaging devices and other devices.
  5. If you see your HP printer in one of these sections, right click and select Uninstall. Keep an eye out as well for all that said device unknown and let me know if you see this at all (these are also well uninstall).
  6. After have removed all entries of HP, unplug your USB key and leave it unplugged. Do not reconnect the USB until you are asked when reinstall us.

  Next we want to remove printers from the printers and devices folder.

  1. From your desktop, or drag from the right to open the bar of charms, or press Win key + C on your keyboard.
  2. Select settings in the bar on the right.
  3. Select Control Panel
  4. Under hardware and sound, select devices and printers
  5. Right click on each icon you see for your 8500 has (even if there is only one) and select remove an instrument, or delete.

  Once this done, allows to make a cleanboot from your computer (this turns off all non-essential startup programs, so if there is another program running that interferes with the installation we can avoid it).

  How to perform a clean boot in Windows

  Once the computer restarts, try to download the HP printer install wizard to complete the installation for you. It will automatically detect your device and install the appropriate software.

  Please reply to let me know if that solves the problem.

  Good luck!

  

• OfficeJet Pro 8620: Officejet Pro 8620 again in large printing green instead of yellow

  HP have a simple messaging as the online chat service closed when I go home and woanting to know if there is a simple solution to get the correct color as printer doesn't have a clean-up and his only 10mths old

  Thank you

  Joffa72

  Hi @Joffa72,

  Welcome to the Forums of HP Support! I see that you are looking for an option to chat by email support.

  , You can fill out our form to Contact HP Support, to display your warranty status and options available, phone and chat. Include your serial number of 10 characters for customized results.

  Phone support is available for technical problems with HP hardware. HP offers additional Support to technical phone a year for most printers limited.

  ·         The following printers include 90 days of free telephone support: 3630 series printer all-in-one HP DeskJet 1110 and DeskJet 2130.

  Support chat is a free option available while your printer is under warranty. You can save a record of the steps and links to solve future problems should they arise. For some printers, this includes a solution of optional remote access ability.

  - Source

  If it meets your needs, please click Accept as Solution button below. If you want my help trying to solve the problem, I'd be happy to help you.

  Thank you.

• OfficeJet Pro 8620: Can I use the Wi - Fi access and wired on HP OfficeJet Pro 8620

  I have Linux and Mac computers on my network.  I have no difficulty in printing (usually), rarely, I can print from my Mac computer via a wireless connection.  I also have trouble sometimes maintaining an internet connection on my Mac: sometimes falls my wireless connection.

  MU question is: regardless of the operating system, is it possible to have both wired and wired connections to the printer at the same time?

  Thank you.

  # You can have USB and wired, or USB and wireless.  You can not have wired and wireless at the same time.   As soon as the Ethernet cable is connected wireless is disconnected automatically.

• HP Officejet Pro 8600: Document feeder causing vertical lines in copying and scanning

  When I copy or scan via the document feeder I get two vertical lines on the copy or scan.  How can I fix it?

  Hello @aadmin, hope you are well!

  Thank you for becoming a member of the HP Forum. It's a great place to get help from the community, to get suggestions and find what has worked for others.

  I understand that you are facing problems while scanning / copying using the ADF. Please, try the following steps to resolve this problem.

  1. Make a blank copy using the ADF. Ideally, you should get a blank document with the two vertical lines.
  2. Keep the page out on your dish / the main scanner bed facing you.
  3. Follow the line or streak on the paper to the box on the ADF glass is the origin of the problem. Carefully clean the thin "strip of lid of scanner ADF white' and 'the band glass ADF Scanner' with a damp lint cloth.
  4. See the figure below. 3 is the glass Strip ADF & 2 is the white cover ADF scanner.

  

  These measures should be the case, I would like to know the results.

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!