Failure to upgrade to windows 8.1 8 because of administrator privileges

Hi all

I'm having a problem installing windows 8.1 as when I try to download the error message says that I am not logged as an administrator. I checked this and I connected with administrator privileges. I have wiped my computer so that there is enough memory to accommodate and have disabled the anti virus software. I am at a loss as to what my next step should be, and would appreciate help

Thank you

Louise

1. press Windows + W and put updates in the search box, select view installed updates search results.

2. in the window updates installed, search the update for Microsoft Windows (KB2871389) and right-click on it, select uninstall.

3. now, using the following links, download the update KB2871389 manually package for your edition of Windows 8 and install it:

Download link [All versions supported on x 86 Windows 8]

Download link [All versions supported on x 64 Windows 8]

Download link [All versions supported on x 64 Windows Server 2012]

Tags: Windows

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