FAQ (25): SDM offers to install SoftPaqs that are already installed.


SDM is based on SSM-compliance to detect the version of already installed SoftPaqs. Needless to say that, if there are errors in the file CVA SSM-compliance then SDM may not report the State installed the affected SoftPaqs. This will manifest itself as one of the following:

  1. A reported SoftPaq not installed over and over again.
  2. A reported SoftPaq having himself as the update.

Note: given that SDM installs the SoftPaqs silently (no dialog boxes with all default values) accepted, any error messages that hint at what the problem might be also will not appear. In this case, try to install the SoftPaq manually in folllwing instructions on this post:

/T5/HP-SoftPaq-Download-Manager/FAQ-18-what-should-I-do-if-a-SoftPaq-does-not-install/m-p/2414809#M341

Important note: in some cases, a reboot is required to complete the SoftPaq installation. Before you continue, please restart and rerun the SDM.

If you want confirmation that the a specific SoftPaq may have trouble with SSM-compliance, please send MDS support team, a newspaper SDM of the session after finishing SDM file tries to install the SoftPaq in question and they can do.

However, this only expertise team being with SDM technical issues and not individual SoftPaqs which are released by a completely different entity, they will ask you to declare the SoftPaqs complained to HP support.

To report problems with individual SoftPaq SSM-compliance, please contact HP support at http://welcome.hp.com/country/us/en/wwcontact_us.html

Tags: HP Software

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