FAQ (27): the SDM requires administrator rights to run?

When I launch SDM, it happens with this dialog box. Is this normal?

Yes. SDM requires administrator rights because it requires the appropriate rights to update or apply SoftPaq updates to your computer.

The above message appears only if UAC (User Access Control) is turned on and that the user doesn't have administrator rights. For more information about UAC, please visit this link: http://en.wikipedia.org/wiki/User_Account_Control

UNFORTUNATELY, the SDM version 3.5.0.0 (later from this post) has a problem where it wrong will not recognize the user as administrator if UAC is enabled.

If you have the SDM version 3.5.0.0, have active UAC and you are logged on under an account that has administrator rights and SDM displays the dialog box above, please note that this is a bug found ONLY in the SDM 3.5.0.0 version and will be fixed with the next version.

In the meantime, there are two solutions we can suggest you to work around this problem:

(1) Although not recommended, you can disable UAC and reboot for the changes to take effect. We do not recommend this approach because UAC protects the computer against attacks. We include this option only for purposes of completeness.

2) RECOMMENDED WORKAROUND: Force MDS to start with administrator right.  To do this, please follow these steps to work around the problem, until a new version of SDM is available:

  1. Open Windows Explorer.
  2. Go to C:\Program Files (x 86) \Hewlett-Packard\HP SoftPaq Download Manager. Note: If you have a 32-bit operating system, navigate to C:\Program Hewlett-Packard HP SoftPaq Download Manager.
  3. Right click on the file "SoftPaqDownloadManager.exe".
  4. Select "Run as Administrator" from the context menu.

Tags: HP Software

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