Fault of DNS round robin to 2 connection view servers

Help! We have recently improved view to 4.6 and have now 2 view connection servers (viewconnect2.wheatonma.edu and viewconnect3.wheatonma.edu) set up with DNS round robin. We have customers to enter the name "viewconnect.wheatonma.edu" and there are 2 records to change the name in DNS to what he (to the IP address of viewconnect2, the other to the IP address of viewconnect3). We found only intermittently when a View Client tries to connect they will get the following error

"View server connection authentication failed. Initialization failed when connecting to the server ""https://viewconnect.wheatonma.edu:443' " "

Because now we have just removed one of the mentions A name so viewconnect.wheatonma.edu just points to the IP address of viewconnect3.wheatonma.edu and everything seems to work well.

I have the SSL from GeoTrust certificate issued for viewconnect.wheatonma.edu correctly installed on both servers, so I don't think that is the question.

In View manager when I check the settings for each server under "Display Configuration"-> "Servers" here is what I got when I edit entry of each server.

Viewconnect2 settings

No Tags set

Secure tunnel HTTP (S)

External URL: https://viewconnect.wheatonma.edu:443

Use Secure Tunnel desktop connection is checked

PCoIP Secure Gateway

PCoIP External URL: 155.47.24.11:4172

Use Secure Gateway of PCoIP PCoIP connections to desktop is unchecked

Viewconnect3 settings

No Tags set

Secure tunnel HTTP (S)

External URL: https://viewconnect.wheatonma.edu:443

Use Secure Tunnel desktop connection is checked

PCoIP Secure Gateway

PCoIP External URL: 155.47.24.12:4172

Use Secure Gateway of PCoIP PCoIP connections to desktop is unchecked

Am I missing something? Is DNS round robin is not supported for the connection view servers? The firewall is disabled on the connection view servers

Thank you

The problem is that your "External URL" settings are wrong.

These must represent URLS that get directly on the specific login server and cannot be load-balanced or go through a round robin DNS entry.

Set the external URL:

Viewconnect2 https://Viewconnect2:443 or https://155.47.24.11:443

Viewconnect3 https://Viewconnect3:443 or https://155.47.24.12:443

This way your connection secure tunnel will go to the same server connection as was chosen by repeating alternating DNS or load balancing.

Your users always enter https://Viewconnect:443 the view of customers.

There is an example here http://communities.vmware.com/docs/DOC-14974

Select this option.

Tags: VMware

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