Fax for Windows & scan has stopped working for me.

Fax for Windows & scan has stopped working for me. I analyze the documents on there all the time and it just stopped working gives me an error message indicating "a problem prevented the document under analysis. Please try again, or to correct this information, see Help and Support or the documentation that came with the scanner. "However, the problem is not the scanner, because it works with a colleague's computer, and the scanner does not work with mine either. It is a problem with the Windows fax and scan. We have tried several things and nothing works. Help, please!


Hi KristinVeltema,

To resolve this problem, you must download and install windows vista service pack 2 on the computer.

Learn how to install Windows Vista Service Pack 2 (SP2)


See the link below for more information:

Error message when you try to import an image from a scanner by using "Windows Fax and Scan" or by using the Windows Photo Gallery in Windows Vista SP1: "a problem prevented the document under analysis.


Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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