Fillable form data disappear after the backup

I downloaded a form with fields to fill in, and it took more than an hour to complete.  After saving the file, when I reopen it, data Flash in the form fields, then disappears.  Where does go? And how do I get it back?  What can I change to prevent that from happening?  I really don't want to have to re - type everything that data again...

I use Acrobat 9 Pro on a pc Win 7...

EDIT... I changed my Acrobat CD player and got the same result.  Data flashes across the fields, and then disappears.  I also sent an email (form) to another computer with the same result in opening.

Thank you

Bob

The form is probably put in place so that the fields are reset to zero when it is open. You can try to disable JavaScript before opening the form and if it relies on JavaScript, turn it back on once the form is loaded.

To disable JavaScript, select: Edit > Preferences > JavaScript > enable Acrobat JavaScript [deselect]

Tags: Acrobat

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