New router, same info. Printer does not connect. Help?
I have a printer all-in-one Officejet 4620 wireless. I have a new router (the same brand and model brand new), and none of my info has changed. My printer does not connect to the internet more. Always has the info saved just does not connect. I had to re - enter the password in all my other wireless devices, but how do I do on this printer? I'm sure it's my fix. I have searched all over the Control Panel, all the web help HP, used the scan doctor and even called HP and they said that my warranty is out I have to pay for my support. Still an issue like this... Was a bit irritating. Or if I have to reset the printer to the factory and Redo setup wizard is too cool. I tried this one on board printer under network without success. Any help on this would be great! Thank you!!
Let's try here.
Replacement of your wireless router
http://www.HP.com/global/au/en/wireless/reconfiguring-system-Help3.html
Tags: HP Printers
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SVTG #8HW7732
output from netsh etc.:
SSID 4: 2WIRE108E
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Authentication: WPA2-Personal
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---------------------
View networks blocked in the list of visible networks: No.Summary information wireless system
SSID 4: 2WIRE108E
Network type: Infrastructure
Authentication: WPA2-Personal
Encryption: CCMP
BSSID 1: 64:0f:28:97:b9:d9
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Physical address: 4 c: bb:58:3 b: 58:54
State: disconnectedWelcomed the network status: not available
Wi - Fi wireless LAN adapter:
State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Dell Wireless 802.11b/g/n 1707 (2.4 GHZ)
Physical address.... : 4C-BB-58-3B-58-54
DHCP active...: Yes
Autoconfiguration enabled...: Yesnterface name: Wi - Fi
Driver: Dell Wireless 802.11b/g/n 1707 (2.4 GHZ)
Seller: Atheros Communications Inc.
Supplier: Atheros Communications Inc.
Date: 06/03/2014
Version: 10.0.0.287
INF file: C:\Windows\INF\oem63.inf
Files: total 2
C:\Windows\system32\DRIVERS\athwbx.sys
C:\Windows\system32\drivers\vwifibus.sys
Type: Wi - Fi Native Driver
Radio types supported: 802. 11 b 802.11 g, 802.11n
FIPS 140-2 mode supported: Yes
802.11W protection of management framework supported: Yes
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Authentication and cipher supported in infrastructure mode:
Open any
Open WEP 40 bit
Open WEP 104 bits
WEP open
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
TKIP-WPA2-Personal
Defined provider TKIP
WPA2-Enterprise provider defined
Defined provider defined provider
CCMP WPA-Enterprise
CCMP WPA-Personal
WPA2-Enterprise CCMP
Defined provider CCMP
WPA2-Enterprise provider defined
Defined provider defined provider
WPA2-Personal CCMP
Defined provider defined provider
Authentication and cipher supported in ad - hoc mode:
Open any
Open WEP 40 bit
Open WEP 104 bits
WEP open
WPA2-Personal CCMP
Defined provider defined provider
IHV service present: Yes
HSI YES adapter: [00 7f 03], type: [00]
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Extensibility HSI UI ClSID: {4a31b2f3-8714-4236-8b6f-5ba745a04ab7}
Diagnosis HSI CLSID: {00000000-0000-0000-0000-000000000000}ChuckFarah,
Try using the recommended wireless router settings, I use channel 11. If it works, then try it with WPA/WPA2 mixed mode and see if it connects.
In network and sharing Center, you see a LAN?
What program anti-virus and firewall are you using?
Can you run REMOVE YOUR PRODUCT ID and the OWNER UNREGISTERED research information system and publish the information here.
Rick
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