fingerprint driver has stopped working

Hello

Some time ago I bought a HP dv6-6135dx laptop PC with Kasperky Antivirus 2011, no problem so far, until recently. I decided to uninstall the AV because the license has expired and, because of this, the fingerprint driver stopped working (I use print if... I noticed that immediately). I tried to reinstall the driver and the software goes Simple, but nothing happens... Help!

Furthermore, I will not use Kasperky AV ever.

Hello Elverg,

I don't know if there is any problems of compatibility with Kaspersky AV and the finger print driver.

I recommend to uninstall the finger once printer driver over and install the driver from the following links below and check if this helps solve the problem:

http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=ob-100228-1&CC=US&DLC=en&LC=en&os=4063&Product=5118737&sw_lang=

http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=ob-98707-1&CC=US&DLC=en&LC=en&os=4063&Product=5118737&sw_lang=

Also once you have the driver installed, you can go to your device manager and check if the driver and the device is properly listed.

You can try to re - register your fingerprints once more and then check if it helps solve the problem.

Tags: Notebooks

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