Pavilion dv6 fingerprint reader has stopped working

My fingerprint reader has stopped working. I can open the Simple pass identification program but when I click on fingerprints, it indicates 'identity check' with an hourglass on the top of the icon of fingerprints, and no matter how long I wait, that's all that happens. All advice appreciated.

-----------------------------------------

Pavilion dv6t laptop 3100, Win 7 Home Premium 64-bit, 8 GB of RAM, processor i5

"Where you go, there you are."

Hi Mikey,

Looks like you're running the Digital Persona of SimplePass flavor.

Two things to consider / try, in order.

If the reset works, you don't have to reinstall the driver...

  • Hard reset
  • Reinstall the driver

Hard Reset:

Sometimes, all you need to do is the computer suddenly.  This method works for a variety of connection and "glued" program issues.

  • Disconnect all the external devices first.
  • Remove the AC power and battery
  • Press and hold the power button while in the minus 30 seconds
  • Reinstall the power supply for the first start only * see Note
  • Power on - connect
  • Next time you shut down the system, replace the battery.

* Note: You can ignore the little battery aside.  If you wish, replace the battery the first time and do it with her.

=====================================================================================

The pilot, from your Internet site:

Validity fingerprint sensor Driver sp52354 V2.1.0.2

  • Install the validity sensor Driver installation package: it if called sp*.exe - the package will be most likely located in the downloads folder.  If you have control of "Admin", you can highlight the package and "double-click on ' to install it, otherwise just right-click, select"Run as Administrator"and install.

I hope this helps!

It's my pleasure to help.

Say "thank you!" to the help by clicking on the star of Kudos to show your appreciation.

Fixed?  Mark this message 'accept as Solution' to help others find the answers.

Note: You can find "Accept as Solution" only on the threads started by you.

Good luck!  Year of the Dragon!

Tags: Notebooks

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