Fingerprint sensor has stopped working properly

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• EliteBook 820 G1: Fingerprint sensor has stopped working on EliteBook 820 G1

  So for the last 6 months I used the fingerprints on my elitebook 820 g1 sensor, its works perfectly, super fast and always work. But over the last 2 weeks, I wasn't able to use it, it just can't detect my footprint unless I have re-do move my finger on it more than 10 times. I reinstalled the drivers and I even reconfigured my laptop for a new copy of Windows 10 Pro still and always just, it does not detect my finger. I have the latest drivers after recreate it the image and I can't function.

  Any ideas?

  Thank you

  Arron

  @arron5567

  Unless / until you are convinced that the problem is hardware related, it (after all) may not be useful to talk to HP.  Why?  Unless your contract covers software, then HP cannot help the problems possibly associated with a stand-alone operating system installed which is not the original version of OS / configuration.  It is not a question of not worrying your HP computer, it's a matter of HP do not have any control over the situation once the original configuration has been replaced.

  My level of expertise concerning the BIOS is not sufficient to determine if the change caused the failure of the fingerprint reader.   That the reader stops working while the BIOS was in a State without change is suspect, but the way in which the operating system is running (from USB) is not standard, either.

  You can contact HP and ask if there is a way to test the equipment - it's perhaps an investigation 'covered '.

  If you use the CAT (usually little or not waiting) or place a call to a response centre is your decision.  CAT has advantages, in my opinion.  The smile.

  I'm sorry I couldn't be more helpful.

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  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• Pavilion dv6 fingerprint reader has stopped working

  My fingerprint reader has stopped working. I can open the Simple pass identification program but when I click on fingerprints, it indicates 'identity check' with an hourglass on the top of the icon of fingerprints, and no matter how long I wait, that's all that happens. All advice appreciated.

  -----------------------------------------

  Pavilion dv6t laptop 3100, Win 7 Home Premium 64-bit, 8 GB of RAM, processor i5

  "Where you go, there you are."

  Hi Mikey,

  Looks like you're running the Digital Persona of SimplePass flavor.

  Two things to consider / try, in order.

  If the reset works, you don't have to reinstall the driver...

  • Hard reset
  • Reinstall the driver

  Hard Reset:

  Sometimes, all you need to do is the computer suddenly.  This method works for a variety of connection and "glued" program issues.

  • Disconnect all the external devices first.
  • Remove the AC power and battery
  • Press and hold the power button while in the minus 30 seconds
  • Reinstall the power supply for the first start only * see Note
  • Power on - connect
  • Next time you shut down the system, replace the battery.

  * Note: You can ignore the little battery aside.  If you wish, replace the battery the first time and do it with her.

  =====================================================================================

  The pilot, from your Internet site:

  Validity fingerprint sensor Driver sp52354 V2.1.0.2

  • Install the validity sensor Driver installation package: it if called sp*.exe - the package will be most likely located in the downloads folder.  If you have control of "Admin", you can highlight the package and "double-click on ' to install it, otherwise just right-click, select"Run as Administrator"and install.

  I hope this helps!

  It's my pleasure to help.

  Say "thank you!" to the help by clicking on the star of Kudos to show your appreciation.

  Fixed?  Mark this message 'accept as Solution' to help others find the answers.

  Note: You can find "Accept as Solution" only on the threads started by you.

  Good luck!  Year of the Dragon!

• on dv6 fingerprint reader has stopped working after installing Norton 2012

  Fingerprint reader has stopped working after installing Norton Internet Security 2012 on both of my notebooks from HP.

  Product name: HP Pavilion dv6

  Operating system: Windows 7 64-bit

  Error message in Device Manager under biometric devices in Device Manager displays an exclamation mark beside validity sensors (WBF) (PID = 0018). The following message is under the general tab: "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) ».

  Driver is present and seems to be up-to-date.

  Appreciate your help.

  I have finally isolated the problem of my software lack of HP dv6 fingerprint reader. I think Norton Removal Tool, available online at www.symentec.com/nrt, was the reason. I am sure this conclusion because the exact same problem occurred after I installed Norton Internet Security 2012 on laptop HP same as my wife. I tried, in vain, to uninstall and reinstall the driver for the biometric fingerprint device provided by Validity Sensors, Inc.

  After spending a day and a half to try to "solve" the problem, I decided to restore my system and go back to the prior agreement of the point of the installation of Norton. Thank you HP to make this process quick and painless. Don't forget that if you installed anything after the restore point, it will have to be reinstalled.

  Fortunately, there's a less intrusive on CD of Norton removal tool. This utility uninstalls an older version of Norton you are requested to restart and then installs the latest NIS. It is a method of removal safer that wide brush offered by the Norton Online link, which wipes everything remotely suspect.

  After reinstalling Norton Internet Security 2012 from the CD, everything works as it should, including the fingerprint reader.

• Fingerprint reader has stopped working after update vV1.0.3.49

  I recently downloaded from Toshiba and installed Fingerprint Utility V1.0.3.49 (tc00407400c.exe) and since my fingerprint reader has stopped working.
  The software opens but usually recognizes my fingerprints and can not connect any other way.

  Have uninstalled and reinstalled several times and same result.

  Device Manager says device works ok.

  May I ask what model phone you have and what system do you use?

  Probably, you need to delete stored fingerprints and after restarting again, you should try to register new fingerprints using the software update of fingerprints.

  Have you tried that?

• Office Pavilion Elite HPE message: AMD/ATI Video Driver has stopped working properly

  I have a Windows 7 Desktop HPE-410y, this morning, that the flag of the action center was at the bottom of the screen.  I clicked on it and there was a message: AMD/ATI Video Driver has stopped working properly.  He also said I should click on a link for a solution to this problem, but of course when I made the site of HP said that the page does not exist.

  Maybe say if you have in fact noticed nothing else Action Center indicator would be useful.  If it seems to you that the computer was OK and run satisfactorly, then perhaps he had already solved the problem.  Usually reviews can occur if a program did unexpected things and crashed the video driver, then the driver recovered.

  HP site can be set to an old page.  The real driver has not been updated recently on the HP site.

• Catalyst Control Center window will appear to indicate that the program has stopped working properly

  Catalyst Control Center window appears when I start the computer, indicating that the program has stopped working properly.

  Uninstall the drivers and the Catalyst Control Center and download the latest version for your operating system from here - http://support.amd.com/us/Pages/AMDSupportHub.aspx

  Jim

• PX Engine has stopped working properly

  Hello

  Yesterday, I turned my computer off and the next morning, when I first started this new next IE opening the page automatically:

  http://WER.Microsoft.com/responses/response.aspx/17604/en-GB/5.1.2600.2.00010300.3.0?SGD=019a5517-6c13-4507-a7a5-cf09b6fd7470

  By saying:

  Download updates for has stopped working properly. To resolve this problem, see the software Roxio Web site to download and install the update: Click here for online access to the Web site for the Roxio software update instructions And when you click on the link, has been redirected to the following Web site:   http://KB.Roxio.com/search.aspx?url=/content/KB/General%20Information/000070GN¶ms By saying: PX engine - Description and download Knowledge base article: 000070GN.   Print this Article   Question Describes the PX engine and where to download them. Resolution Engine PX Roxio/Sonic Solutions, is what allows to burn and compatibility of optical media such as CDs and DVDs. An update of PX engine guarantees full compatibility with the latest players and media. Each new version of the PX engine is backward compatible with all previous versions of the Sonic Software and most of the Roxio software. Here is a list of compatible software titles: Easy Media Creator 7.5 and liked VideoWave 8 and higher MyDVD - all versions RecordNow - all versions DVD for Photostory DVDit - all versions BackUp MyPC - all versions Simple BackUp - all versions Download: Engine PX 4.18.16a (updated 8.18.09) To install the PX engine update: Download the latest version here on your desktop. Unzip the file. Double-click on the .exe installer and follow the instructions on the screen. Note: The PX Engine Setup may require a restart after the installation.

  So, it is a fake website, or is it ok? I'm a little worried, because I have a small Toshiba laptop with no CD/DVD-ROM. And to be honest, a few weeks ago I bought a Microsoft Office 2010 Professional Plus and had problems with the installation. Since then, I got the blue screen twice by saying me serious error. So, would be - that or else, I need to be aware of?

  Thanks in advance!

  Danielle

  ImgBurn does not use the PX engine,

  However other software may install it.

  For example, Winamp can install if you do not uncheck 'Sonic Ripping/ardent support' under 'Media engine' during installation

  I would say that it is safe to install the PX engine update if you're headed there by Windows Error Reporting.

  We could create a system first Restore Point.

  However, the PX engine update is unable to solve the problem.

• ArcSoft Connect Daemon has stopped working properly

  I get this message about the Arcsoft Connect Daemon has stopped working properly.  What are the solutions to this problem?  Thank you.

  Go to: Control Panel, administrative tools, Services of control.

  Double click on Arcsoft Connect Daemon.

  Startup type: disabled

  Location status: stop

  Click on apply, OK

  If you do not use the uninstall program, it also stop him.

  If you use this program reinstall should fix the problem.

• Your wireless card has stopped working properly.

  Often, I receive this message "problem reports and solution:
  A problem with your wireless network card

  Your wireless card has stopped working properly.
  There is a network adapter that allows your computer to connect to a wireless network.
  To find out if a version update of your wireless network card is available, contact the manufacturer of your device or computer.

  Even if I get this message that I am able to connect to wireless internet. I checked on the DELL website, and according to them, I have the driver for my Inspiron 1520 then I would like to know how I can stop this annoying message that appear all the time? Is there an updated driver that I don't know?
  The problem refers to my Dell Wireless 1390 WLAN Mini-Card (Driver version 4.170.25.17)

  I would be grateful for any advice.
  Thanks in advance.

  Hi dtw1970,

  While I was researching online error message met that it is a known issue on dell computers and there are a few steps available in the dell Web site.

  Check the link and try the steps mentioned below.
  http://en.community.Dell.com/forums/p/19094058/19217044.aspx#19217044

  You can also try posting your query in the Dell Community, see the link below.
  http://en.community.Dell.com/

  I hope this helps!

  Halima S - Microsoft technical support.
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Windows has stopped working properly

  "" I have windows vista and when I try to surf the internet, after awhile, it appears as a small windows that says "windows has stopped working properly ' and it restarts not close windows. It started before this date sometimes more often until my pc broke down: it became a flashy blue screen with writing something like problem phsichical... damage discs and now I tried to format it but it seems like the same problem comes up... now I can't download it again up to a certain point It is stackable

  Looks like your system is good enough corupted.  I backup my data and restore the computer to factory settings.  The procedure for this varies from a make and model to another, but should be in the documentation for your computer.

  I hope this helps.  Good luck.

• Error - "Kaspersky Anti-virus has stopped working properly." in the Windows Vista-based computer.

  Original title: Phantom appearance of reference of Kaspersky Anti-virus in my system.

  I get a problem report "Kaspersky Anti-virus has stopped working properly." and "to resolve this problem, run the update automatic tool provided with I have never installed this program, and it does not appear in my list of installed programs, in fact I never heard before that." Why do I get this message? What should I do about it? (My security program is Panda Global Protection 2012, if by chance it has something to do with it.)

  I did a full restore, but the error has occurred three times today. I know that Kaspersky is not on my computer and has never been. I think it's a virus. http://imgur.com/vjcgF

• Get the message "McAfee VirusScan has stopped working properly", but I don't have McAfee

  Get the following reports on the problems and Solutions:

  A problem with

  has stopped working properly.

  McAfee, Inc. recommends that you go online on their site to check the latest updates of information support and product:

  Click to go online on the website of McAfee, Inc. for more information and support options
  I have not installed McAfee!

  Hello

  I recommend you perform the clean boot and check the issue.
   
  Configuration of your system in a clean boot state helps determine if third-party applications or startup items are causing the problem. If so, you need to maybe contact the manufacturer of the program for updates or uninstall and reinstall the program.
   
  See the following article in the Microsoft KB for more information on how to solve a problem by performing a clean boot in Windows Vista or Windows 7:
   
  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135 
   
  Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

• Intel IMSM driver has stopped working properly. ___

  Frequently after Windows trying to resume from sleep, I get the blue screen of death and restart my laptop. When Windows restarts, I get an error saying Windows has recovered from a mistake and I followed the steps described below suggests. I did them several times but it keeps happening. Any ideas?

  A problem with the Intel IMSM driver

  Intel IMSM driver has stopped working properly.

  1. Click here to download the update the site of ASUSTek Computer

  2. In the file download dialog box, click run. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

     Note
     If you see a Security warning asking if you want to run the software, click run to continue the installation.

  3. Follow the steps in the installation wizard.

  Hello

  I also have the same problem, but my laptop is a Sony Vaio and has nothing to do with ASUS.

  So why it tells me to download a driver for a Sony Vaio Asus?

  ASUS probably makes some parts of your laptop.

• ArcSoft Connect has stopped working properly

  What should I do to fix my arcsoft promble

  'stopped working' or 'stopped working '?
  Was there an error message?
  What happened that pushed you to conclude that "it has stopped working properly?

  Check to see if it works at all the...
  Assuming you are using Vista:

  Start > in the search box, type services > press the Enter key > scroll to ArcSoft Connect..., click on it >
  topic status, it must be said... Has begun
  under Startup Type, it must be said... Automatic
  If it does not say that, right click on ArcSoft Connect... > properties >
  in Startup Type, click on the pointer to the right and change it to automatic
  to the service status, click Start
  Click OK for the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.