Firefox stop working and I can't even open the profile page to create another profile and start the migration to a new profile, what to do now?

I can't get firefox to respond - even to open. I tried the suggestion of support for the creation of a new profile, but the instructions are not working anymore so I can't create a new profile and test the system. I don't want to lose my info saved thanks to a re - install if I'm not even sure that it will work - if the data is corrupted. whatever that means.

At a stand still...

BTW - since I have to use IE even access this info I can't find the troubleshooting information below. It gets ridiculously more complicated that I never wanted him.

Some Firefox problems can be solved by performing a clean reinstall. This means that you remove Firefox program files, and then reinstall Firefox and won't lose bookmarks and history. Please follow these steps:

  1. Download the latest version of Firefox from http://www.mozilla.org office and save the installer to your computer.
  2. Once the download is complete, close all Firefox Windows (click on quit in the file menu or Firefox).
  3. Remove the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:

      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x 86) \Mozilla Firefox
    • Mac: Delete Firefox in the Applications folder.
    • Linux: If you have installed Firefox with the distribution-based package manager, you must use the same way to uninstall: see Install Firefox on Linux. If you have downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click on the downloaded Setup file and go through the steps in the installation wizard.
    2. Once the wizard is completed, click to open Firefox directly after clicking the Finish button.

Please report back to see if this helped you!

Tags: Firefox

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