First Elements 10 64-bit does not start

My question:

When I try to start Adobe Premiere Elements 10 64-bit the program will start and then windows will announce "Adobe Premiere Elements 10 has stopped working"

My system:

HP Elitebook 8540w

Intel i7 CPU M640

8 GB Ram

64-bit operating system

NVIDIA Quadro FX 880M

I tried: (I'll try to remember everything)

Uninstall/reinstall

Reboot after each uninstall mentioned in the I tried section

Uninstall antivirus

Stop all programs and unnecessary services, that I could find

Video and audio card drivers updated to the latest version

Updated to the latest version of Quicktime 7.71.80.42

Clean hard drive and temporary files

Uninstalled NVidea Driver 3D, PhysX system, nview, and HD Audio Driver, leaving only the main display driver

Checked event viewer looking for connected issues.  It still fails on display.dll.  Details below

Name of the failing application: Adobe first Elements.exe, version: 10.0.0.0, time stamp: 0x4e791009

The failed module name: Display.dll, version: 6.0.0.0, time stamp: 0x4e78fee0

Exception code: 0xc0000005

Offset: 0x00000000000230bc

ID of the process failed: 0 x 874

Start time of application vulnerabilities: 0x01ccaba6fa61d433

The failing application path: C:\Program Files\Adobe\Adobe first 10\Adobe first Elements.exe Elements

Path of the failing module: C:\Program Files\Adobe\Adobe first Elements 10\Display.dll

Report ID: 3c543fc1-179a-11e1-ad00-68b599f767d3

Any ideas?

After spending all day on this I finally found the answer.

He had something to do with my two monitors connected to my dock.

Arrrgh!

Disconnected from the laptop and it works fine.  Thanks for all the suggestions!

Merck

Tags: Premiere

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