Folio 9480 m: no control brightness on 9480 m... Tried all that I found

Yes, we have all heard it before.  But no solution did work I can find.

We have Elitebook Folio 9480 m computers. I'm looking to build a brand around these computers. The only thing that I can never make it work is the function keys shortcuts. Œuvres of volume, which is fine, but brightness and disable a microphone only.

I installed the HP Framework software and the HP Hotkey support. I see QLBcontroller.exe running in the Task Manager. No dice.

I tried a suggestion that said to uninstall the generic PnP monitor from Device Manager, then let a PnP sweep picking up a new driver. Nothing is.

Anyone have some suggestions here?

I 9480 m with the same problem and I'm also using a business using SCCM image.  Tried the same things above and has not worked.  I have a 9480 m out of the box and noticed the keyboard driver on which is Standard PS/2 keyboard.  I watched the pilot on my 9480 image m and the pilot of the keyboard was Standard 101/102 key or Microsoft Natural Keyboard PS/2 with HP QLB.  She picked up during the imaging process.  I clicked on Update Driver, browse my computer for driver software, let me pick from a list of device on my computer drivers and chose the Standard PS/2 keyboard. Then clicked and restarted the laptop and now all my function keys are working.

I hope this procedure works for someone else too!

Tags: Notebooks

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