Folios with videos will not download
We had a problem with folios does not download. Here is the app that we have worked with: Viridian Toolkit 2.0 on the App Store on iTunes
We tried the following:
- Update and publish everything in the Folio Producer
- update to v. 32
- the folio reuploading
But, for the moment, nothing seemed to work. I was told that if we tried the update of the app and were still running on these issues to contact the support staff with a link to the app we are working with. Any help would be much appreciated.
Thanks in advance!
Your current application is a 32.0.3 viewer.
We got out a fix (32.1) on September 29, concerning large downloads - see below
Digital Publishing Suite help | DPS Bug Fix Release Notes
Download the failures of large files With v32 iOS apps, download of the significant assets via a slow connection caused a timeout to occur, resulting in a failure of a transfer. Specifically, this problem occurred when a part of a Folio took longer than 120 seconds to download on the device. This problem has been resolved with version v32.1. The solution is to reconstruct and resubmit your iOS app.
Tags: Digital Publishing Suite
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