Fonts in PDF reports displays does not correctly

Hi people,

One of our clients have the problem TH (Thai) new sarabun font is not displayed correctly.

Our production environment has no problem.

Info:

Oracle Application Server 10g 10.1.2.0.2

OS: Windows Server 2003 SP1

1 fonts are added to REPORTS_PATH and uifont.ali as:

[ PDF:Subset ]

"TH Sarabun New..Italic.Bold.."    = "THSarabunNew BoldItalic.ttf"
"TH Sarabun New...Bold.."          = "THSarabunNew Bold.ttf"
"TH Sarabun New..Italic..."        = "THSarabunNew Italic.ttf"
"TH Sarabun New"                   = "THSarabunNew.ttf"

2 reports of.fnchk like:

Analyzed the font alias file successfully


3. in uifont.ali it is also at the bottom of the support section [PDF:Subset] for the Tahoma font as:

"Tahoma..Italic.Bold.."    = "Tahoma Bold Faux Italic.ttf"
"Tahoma...Bold.."          = "Tahoma Bold.ttf"
"Tahoma..Italic..."        = "Tahoma Bold Faux.ttf"
"Tahoma"                   = "Tahoma.ttf"


If the part "Police Tahoma" of uifont.ali is not commented reports display the Thai police, but probably like Tahoma since in PDF for police report generated reports following properties:

Tahoma.jpg

If the part "Police Tahoma" of uifont.ali is then commented in the PDF properties for reports generated police report that he says again that "Tahoma" fonts are used but report looks like this:

font.jpg

4 forcing THSarabunNew in section [PDF] with:

THSarabunNew = Tahoma

does not help

5. the forms distributed to clients are the same we have developed in our production environment

It seems that somehow their environment is stuck with the font "Tahoma", so I don't know what to check next.

Any advice would be nice.

Thank you

For benchmark measures which helped me to solve the problem since the customer allowed me to RD to their env:

  1. Abducted police Tahoma customer system. (Stop Oracle services not enabled me to remove the fonts so I had to kill all java processes)
  2. Uifont.Ali cleaned - star, we had in our env
  3. Oracle Reports Server restarted
  4. Jinitiator cleaned cache pots customer generating PDF

Tags: Oracle Development

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