Function 'Send form' in Indesign CC do not export to interactive PDF correctly

I created a form in Indesign CC using the 'Submit form' and 'mailto:address' int and then exported as an interactive Pdf. The form Submit button works on my computer in Acrobat Reader and Acrobat Pro XI, but when I send it to my client or to another user, that it no longer works. Can anyone help?

Find out if it works depends on a number of things. It can only work if the PDF Viewer that is used supports this type of action. You will find that the most common are not, such as Preview on OS x and iOS and integrated PDF Viewer for Firefox. But even if you use Adobe Reader, it may not work if the user does not have a properly configured e-mail client. It is a good idea to provide clear instructions and include what PDF viewers are supported and what to do if the email is not engaged (for example, to save the PDF and manually attach it to an e-mail to the intended recipient).

Tags: Acrobat

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