G6 museums: impossible to reset factory my g6 of museums
I have a g6 of museums which took an OS original win7 that I updated to win 10. recently I turned off my computer was starting up and after that he gave me a blue error screen that says: cinfig bad information system. I managed to install a pro 8.1 win but first when I enter my product number it n/t turn on and I can not reset factory my device back to its original win 7. I guess it does not find the drive to store the source files and it gives me another message that the primary drive has already 4 partitions and cannot have more. I used to be able to reset factory that my camera at any time, but now, it asks you a sorce of road and have just come back to win 8.1. How can I reset my device?
Hello;
Let me welcome you on the HP forums!
While Microsoft says there is no risk in the upgrade of Win10, because they allow you to believe that you can always return to your BONES and the original installation program within 30 days, the ugly fact of the matter is that the Win10 GoBack feature turned out to be unreliable - and when she fails, she can let machines in a State corrupted - that does not always happen , but it happens often enough to be a problem and you will get no warning beforehand that he goes to the trash your PC!
If this is not enough, the Win10 upgrade is known, in some cases, corrupt partition recovery stored by the OEM that built the original machine. It's pretty much guarantee that no HP recovery will work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windows-10-Upgrade/td-p/5170752
This means that RESET no longer works on your laptop through your do the upgrade of Win10.
To really restore your PC to its original state, you need something known as HP recovery media.
HP recovery media is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs. You must order at HP; they cannot be downloaded.
You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers
Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update". If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entry and click on order to press for more details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!
If you have difficulties to find a phone number, then try: 1 (800) 474-6836
---------------------------------------
However, HP customer care is generally not available on weekends, so you will have to wait until Monday to contact them.
---------------------------------------
If HP no longer provides a recovery media for your model, a few other sites, you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/
Good luck
Tags: Notebooks
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http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html
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