Monitor Pavillion22bw: impossible to reset the monitor to factory setting hp

I've been setting up a new monitor, Pavilion 22 forbw and our laptop brand new, Pavilion x 2 10 detouchable.  When we tried to solve a black band around window, we have adjusted the configuration of the monitor.  Since we are new on both devices and win 8 or 8.1 we must have done something we did not want.  As you may have guessed, we are not really competent in PC set ups.

Please, help us to these problems.

1: the monitor display purple tinted image, while the computer screen is normal.

2: the factory reset on the monitor does not work as if the purple hue is the default setting.

3: the initial problem of the black band is still there.  We have 22 '' monitor but it shows only the size of a 15 "or more.

Thank you

Hello @idontlikewin8,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I read your post on how a black band is visible on the monitor of your desktop once implemented and I would be happy to help you in this case!

I provided you with a few steps, you can try below:

Step 1. Unplug the power cord at the back of the screen and the wall
Step 2. Press and hold the power button for at least a minute
Step 3. Plug the power cable in the monitor, and then to the wall outlet (not a power bar or surge protector)
Step 4. Press the Menu button on the monitor
Step 5. Navigate to the factory reset option and select
Step 6. Try a different cable to connect your monitor to your computer

If the steps above did not resolve your issue, you can try the monitor on a computer or other device to see if the problem persists. Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Thanks for posting on the HP Forums. Have a great day!

Tags: HP Desktops

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