G6 Pavilion: Pavilion g6 does not not after the downgrade

I have upgraded to Windows 10 and had problems with it, so I used the recovery option to get back to Windows 7. When you start everything seems to work until I tried to access the start page. I see a blue crash screen when you attempt to load normally. Safe mode allows me to see the icons of users, but the mouse is frozen so I can't select anything. Start-up and hardware in the BIOS tests say that everything works well. Without getting a recovery media, is there a better solution?

Hi @jess013,

Thank you for the update.

The problem persists after completing the troubleshooting steps, I suggest you do a recovery in factory.

HP computers - performing a recovery of system HP (Windows 7)

During the retrieve, there is an option to back up your data to avoid loss.  If you have not done one, I suggest you do one now.

HP and desktop computers Compaq-restoring files that have been SAVED using HP Recovery Manager (Windows 7).

Please keep me updated.

Good luck!

Tags: Notebooks

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