G62-110SS keyboard troubleshooting

Hey guys,.

I bought a laptop, G62, two years ago. It's a great laptop for basic tasks and multimedia.

However, it has been a while, my keyboard stopped working without reason.

Once I booted Windows and all of a sudden the sound of high tone appeared and it actually blocks start process, so I had to turn it off. Since then, the keyboard responds that while in the press F1 or F10 for BIOS information and it works inside the black/blue screen of the BIOS information.

Whenever I try to press a button, it is locked and fill all the spaces with random letter, and it is impossible to stop without having to restart the laptop. Occasionally the noise high height reappears at the start.

I would like to replace the keyboard with a new one, but I doubt it will help.

Please, hope for your help!

Thank you

Hey there,

It's weird that the keyboard works to get into the BIOS, but not anything else. I would first try a hard reset.

To perform a Hard Eman:

Shut down the computer by going to the menu start and select shut down. (If you have no display, hold the button for 5 seconds) Unplug the adapter from the laptop. Remove the battery from the bottom of the laptop. There will be a switch/battery eject button. Wait at least 1 minute with all sources of power disconnected. Reinsert the battery and reconnect the power adapter, and then try to turn on the laptop.

This remove the power of the computer, and then reintroduce, including most of the time corrects problems like this. Let me know how it works for you and it if does not have message returns with all new details.

Thank you
Sean

Tags: Notebooks

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