General troubleshooting steps Fax

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• RAW files not opening not in PS6, tried to troubleshooting steps

  I've been on the phone for over an hour just trying to get my Photoshop CS6 to import RAW files. The troubleshooting steps has really helped and I think I have the right version of Camera Raw installed my camera (Sony Alpha 57) is on the supported list. Please can someone help? Thank you.

  Camera raw 7.0 is the reason why your files does not open, because they require at least camera raw 7.1

  If you go to help > updates in photoshop cs6, it list no updates available?

  You have the perpetual license (you bought cs6) version of CS6 or creative cloud (subscription) version?

• Useful general troubleshooting for printers papers.

  I thought I would take the time to compile a list of documents useful generic troubleshooting.  These documents do not have the specific steps for each printer, but they did not for most printers.  Remember that it is always better to use documents with specific steps for your printer, but these will do in a pinch.  Enjoy.

  Failure to scan

  http://support.HP.com/us-en/document/c00587971

  Fax error codes

  http://support.HP.com/us-en/document/buu02549#

  Noisy printing

  HP Deskjet printers - cleaning and care of the printer http://support.hp.com/us-en/document/bud09248

  HP all-in-one and the family of Fax products - all-in-one http://support.hp.com/us-en/document/buu01831 of cleaning

  Setting up scan to E-mail in Windows 7

  http://support.HP.com/us-en/document/c01796777

  Lines or streaks in scans

  http://support.HP.com/us-en/document/c01612462

  Multi-page power

  http://support.HP.com/us-en/document/c00190540

  Install another driver

  http://support.HP.com/us-en/document/c01796821

  Printer does not prevent the wireless settings

  http://support.HP.com/us-en/document/c02790693

  Printing blank pages

  http://support.HP.com/us-en/document/c01892627

  Printer has no power or does not meet a key

  http://support.HP.com/us-en/document/c01321436

  The product makes noise when printing

  HP Deskjet printers - cleaning and care of the printer http://support.hp.com/us-en/document/bud09248

  HP all-in-one and the family of Fax products - all-in-one http://support.hp.com/us-en/document/buu01831 of cleaning

  Ink system failure

  http://support.HP.com/us-en/document/c01458034

  These are all generic documents that I could find for now.  As I find more, I'll add it to the list.

  Hope these helps.

• CS6 .pkg fails for some reason. Troubleshooting steps and newspapers in the body of the message.

  I have a copy of the Master CS6 Collection, which I can't install on my iMac OSX 10.10.5 running.

  I've tried so far of troubleshooting:

  • has run the Adobe cleaning tool.
  • created an admin account news, temporary and tried to install it with this.
  • active root user and I tried installing that way.
  • tried to install via the terminal with sudo.
  • Cloud of Safari killed as well as Safari Plugin Updater (delayed failure of about 60 seconds).
  • permissions of the disk verified and repaired via disk utility and the terminal.
  • direct downloaded the trial and saved a trial version of the software.

  In each case, Installer has given the message "installation failed." classic once Setup passes to "Validating scripts package," after < s 20 to package scripts to run.

  Some info relevant newspaper (I have also some other info Journal, but there is too much of him posting here):

  install.log

  Feb 4 00:06:31 FATM.attlocal.net installed [3141]: PackageKit:-----Begin installation -

  Feb 4 00:06:31 FATM.attlocal.net installed [3141]: PackageKit: application = < 1 packages, destination = PKInstallRequest / >

  Feb 4 00:06:31 FATM.attlocal.net installed [3141]: PackageKit: packages =)

  "PKJaguarPackage < file://localhost/CS6_MC/CS6%20MC%20SUM14/Build/CS6%20MC%20SUM14_Install.pkg >.

  )

  Feb 4 00:06:31 FATM.attlocal.net installed [3141]: PackageKit: extraction file://localhost/CS6_MC/CS6%20MC%20SUM14/Build/CS6%20MC%20SUM14_Install.pkg (destination = / var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/485 372E8-CAA8 - 4A 97 - AB26 - 9F0A034D3BFC.activeSandbox / Root, uid = 0)

  Feb 4 00:06:31 FATM.attlocal.net installed [3141]: PackageKit: prevent user idle system sleep

  Feb 4 00:06:31 FATM.attlocal.net installed [3141]: PackageKit: suspension backupd

  Feb 4 00:06:31 FATM.attlocal.net install_monitor [11426]: temporarily to exclusion: / applications/Library / System, / bin, partnership, / sbin, / usr

  Feb 4 00:06:31 FATM.attlocal.net installed [3141]: PackageKit: executing script ".» "/ preinstall" in CS6_MC/CS6 MC SUM14/Build/CS6 MC SUM14_Install.pkg/Contents/Resources

  Feb 4 00:06:31 FATM.attlocal.net installed [3141]:. / Preinstall: AAMEE Installer: preinstall launched...

  Feb 4 00:06:31 FATM.attlocal.net installed [3141]:. / Preinstall: AAMEE Installer: working directory is CS6_MC/CS6 MC SUM14/Build/CS6 MC SUM14_Install.pkg/Contents/Resources

  Feb 4 00:06:31 FATM.attlocal.net installed [3141]:. / Preinstall: AAMEE Installer: launch of AdobeDeploymentManager...

  Feb 4 06:00:33 FATM.attlocal.net installer [11406]: LSExceptions [0x6080000a6840] unloaded

  Feb 4 00:06:58 FATM.attlocal.net installed [3141]:. / Preinstall: AAMEE Installer: exit code of AdobeDeploymentManager is (79)

  Feb 4 00:06:58 FATM.attlocal.net installed [3141]:. / Preinstall: AAMEE Installer: exit...

  Feb 4 00:06:58 FATM.attlocal.net install_monitor [11426]: re-included: / applications/Library / System, / bin, partnership, / sbin, / usr

  Feb 4 00:06:59 FATM.attlocal.net installed [3141]: PackageKit: release backupd

  Feb 4 00:06:59 FATM.attlocal.net installed [3141]: PackageKit: allow user idle system sleep

  Feb 4 00:06:59 FATM.attlocal.net installed [3141]: PackageKit: install failed: error Domain = PKInstallErrorDomain Code = 112 "an error has occurred during execution of scripts in the package 'CS6 MC SUM14_Install.pkg'." UserInfo = 0x7fb4114b8080 {NSFilePath =. / preinstall, URL = file://localhost/CS6_MC/CS6%20MC%20SUM14/Build/CS6%20MC%20SUM14_Install.pkg, PKInstallPackageIdentifier = com.adobe.Enterprise.install.1D5F5912 - 3047-4CCF-870E-BB293A024 4E0, NSLocalizedDescription = an error occurred when executing scripts package 'CS6 MC SUM14_Install.pkg'.} {

  NSFilePath = '. '. "/ preinstall."

  NSLocalizedDescription = "an error occurred during execution of the package \U201cCS6 MC SUM14_Install.pkg\U201d scripts.";

  URL = "file://localhost/CS6_MC/CS6%20MC%20SUM14/Build/CS6%20MC%20SUM14_Install.pkg";

  PKInstallPackageIdentifier = "com.adobe.Enterprise.install.1D5F5912-3047-4CCF-870E-BB293A0244E0";

  }

  Feb 4 00:06:59 FATM.attlocal.net installed [3141]: PackageKit: runs the inactive tasks

  Feb 4 00:06:59 FATM.attlocal.net [11406] Installer: install: didFailWithError:Error area = PKInstallErrorDomain Code = 112 "an error has occurred during execution of scripts in the package 'CS6 MC SUM14_Install.pkg'." UserInfo = 0x6100000f5400 {NSFilePath =. / preinstall, URL = file://localhost/CS6_MC/CS6%20MC%20SUM14/Build/CS6%20MC%20SUM14_Install.pkg, PKInstallPackageIdentifier = com.adobe.Enterprise.install.1D5F5912 - 3047-4CCF-870E-BB293A024 4E0, NSLocalizedDescription = an error occurred when executing scripts package 'CS6 MC SUM14_Install.pkg'.}

  Feb 4 00:06:59 FATM.attlocal.net installed [3141]: PackageKit: customer withdrawal PKInstallDaemonClient pid = 11406, uid = 501 (/ System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

  Feb 4 00:06:59 FATM.attlocal.net installed [3141]: PackageKit: done with sandbox removals

  Feb 4 00:06:59 FATM.attlocal.net installed [3141]: PackageKit: Sandbox/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/317D7ADC-41F9-48 93-98DA - 3B00719BC061.sandbox: relevance 830

  Feb 4 00:06:59 FATM.attlocal.net installed [3141]: PackageKit: Sandbox/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/E00B43D5-02E2-46 2 b-9BA4 - EFD49D3EDE2E.sandbox: relevance 240

  Feb 4 00:06:59 FATM.attlocal.net [11406] Installer: installation failed: the installer has encountered an error that caused the installation to fail. Contact the manufacturer of the software.

  Feb 4 00:06:59 FATM.attlocal.net installer [11406]: State of 3AD0 of IFDInstallController = 8

  Feb 4 00:06:59 FATM.attlocal.net installer [11406]: display 'Installation failed' UI.

  Feb 4 00:06:59 FATM.attlocal.net installer [11406]: message "Installation Failed" display user interface: "Setup has encountered an error that caused the installation to fail. Contact the manufacturer of software for assistance. ».

  
  

  Error.log.gz the Adobe installer

  04/02/16 00:06:56:159 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | DEVersion: 6.0.0.0

  04/02/16 00:06:56:160 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | Loading of Manager/DECore/DE6/Setup.dylib Application/Applications/Utilities/Adobe library

  04/02/16 00:06:56:164 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | : TIMER: [Total timer]

  04/02/16 00:06:56:164 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | CHECK: Single Instance

  04/02/16 00:06:56:164 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | CHECK: credentials

  04/02/16 00:06:56:164 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | Load deployment file

  04/02/16 00:06:56:164 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | Create required folders

  04/02/16 00:06:56:164 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | Assuming that uninstall mode

  04/02/16 00:06:56:164 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | Search for master payload

  04/02/16 00:06:56:165 | [ERROR] |  | OOBE. OF |  |  |  | 1118690 | DW040: The product '{41C543D4-AC29-4B7E-B95D-D73B7EB2EFBB}' is not installed. Is unable to uninstall

  04/02/16 00:06:56:165 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | # Running Workflow EDT #.

  04/02/16 00:06:56:165 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | : TIMER END: [Total Timer] took 1 milliseconds (0.001 seconds)

  04/02/16 00:06:57:233 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | Uninstalling AAM

  04/02/16 00:06:57:236 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | AAM uninstall Status: 1 and 0

  04/02/16 00:06:57:237 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | -------------------------------------- Summary --------------------------------------

  04/02/16 00:06:57:237 | [INFO] |  | OOBE. OF |  |  |  | 1118690 |  -0 fatal Error (s), 1 Error (s)

  04/02/16 00:06:57:237 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | The OSX version: 10.10.5

  04/02/16 00:06:57:237 | [INFO] |  | OOBE. OF |  |  |  | 1118690 |

  04/02/16 00:06:57:237 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | ERROR: DW040: the product '{41C543D4-AC29-4B7E-B95D-D73B7EB2EFBB}' is not installed. Is unable to uninstall

  04/02/16 00:06:57:237 | [INFO] |  | OOBE. OF |  |  |  | 1118690 |

  04/02/16 00:06:57:237 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | Please find the error string above to find when the error occurred.

  04/02/16 00:06:57:237 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | These errors resulted in installer exit code mentioned below.

  04/02/16 00:06:57:237 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | -------------------------------------------------------------------------------------

  04/02/16 00:06:57:237 | [INFO] |  | OOBE. OF |  |  |  | 1118690 |

  04/02/16 00:06:57:237 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | 33 of the Exit Code:-the product is not installed, it is impossible to uninstall.

  04/02/16 00:06:57:237 | [INFO] |  | OOBE. OF |  |  |  | 1118690 | Please see specific errors for troubleshooting. For example, ERROR: DW040...

  For those who have similar problems who stumbles on this post, here is the solution that worked for me:

  1. Granting of reading & writing to all parent folders and children access to me, users admin and all the world
  2. Enabling the root user
  3. Creation of a new administrative user & Installationavecuneracine who
  4. Kill all the nuclei of cloud of Safari
  5. Boot the machine in safe mode
  6. Remove all previous applications of CC, etc. (don't even bother with the vacuum, just delete everything yourself in different subfolders library and root)

• I've upgraded to Firefox 36.0 but lost all my plugins. I followed the troubleshooting steps, but the file pluginreg.dat never regenerates.

  I always use Fedora 14 (64-bit), because it works much better than the later. If that's the reason why I can't get plugins to work so be. I think I followed the proper procedure to retrieve my plugins, but maybe I missed something. Note that Java and Flash worked fine for several years. It broke when I updated the browser.

  It is possible to reinstall these plugins.

  I found another resource for the installation of plugins on Linux in Firefox version:

  • http://www.TechRepublic.com/blog/how-.../How-do-i-install-plugins-for-Firefox-in-Linux/

• Firefox connects to servers despite all the troubleshooting steps.

  Just today, I've upgraded to FireFox 13.0.1. Now no matter what I try, it says constantly that it is impossible to connect to the server of some site I punch. I tried every article I could find that could help, but still does not work. I checked my connection and it's fine with other browsers. I really like FireFox and wouldn't have to spend because of this. I am currently operating on Windows Vista if that makes a difference. Someone who can perhaps help thank you.

  One possible cause is security software (firewall, antivirus) that prevents or limits Firefox or plugin-container process without informing you, possibly after the detection of changes (update) for the Firefox program.

  Delete all rules for Firefox and the plugin-container in the permissions list in the firewall and leave your firewall again ask permission to get full unlimited access to the internet for Firefox and the plugin-container and the update process.

  See:

  • https://support.Mozilla.org/KB/server+not+found
  • https://support.Mozilla.org/KB/firewalls

  See also:

  • http://KB.mozillazine.org/Error_loading_websites
  • https://support.Mozilla.org/KB/error+loading+Web+sites

• CC desktop application does not open. Laps of progress constantly - already tried recommended all the troubleshooting steps

  I just downloaded an adobe adds on and was hoping to use it but does not have my creative cloud. I have never had to open a session before, and this is my first time trying to connect. The window is stuck on the spinning wheel once I connect.

  I tried everything on this page https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesn ' t - open.html without success.

  I use a Macbook pro v 10.10.5

  Since you have already tried these options, I suggest to contact our support staff directly, please consult the following link: Please contact Adobe customer service.

  For more information, please visit: FAQ: how to contact Adobe for support?

• Update iphone 6s at ios10, taken helmet collapsed work

  Hello

  I use iphone 6 s 64 GB of 5 months, recently I updated to ios10. After updating, my headphone jack is not working properly, my apple headphones work perfectly (checked with other devices), or even phone detects the headset, but they do not work. If I restart it will work for a while, and again the same question.

  I even cleaned the headphone dust. I don't think it is the problem of making, maybe that's the problem with the upgrade to ios10 or heaps of devices are facing this problem with this update. Any solution for this?

  Have you ever tried the General troubleshooting steps?

  1 force restart the phone now sleep and home for 10 seconds, button until the Apple logo comes back again. You won't lose data.

  2. in case that does not work, set back to factory settings, without using the last backup. Test the headphones. If they work, restore the backup.

  Use iTunes to restore your device to factory settings - Support Apple iOS

  3. If the factory reset does not help, get the phone checked by Apple:

  Launch a service request

  Find an Apple authorized service provider

  Make an appointment at the Apple Store

• Problem with iPhone 6 more 'no service '.

  update my iPhone iOS IOS 10 9.3.5 6 more. not always shows 'no service' him! No phone call, no data after only came out of my toolbox.and signal is after about 10 to 20 minutes. But never happened before with iOS 9.3.4 and earlier versions. Has happened with 9.3.5 iOS and iOS 10. And now another problem with my phone after updating to iOS 10. The above icons on my phone are all disappear. Something like Bluetooth battery icon battery percentage and cellular clock are all disappear.

  Have you ever tried the General troubleshooting steps?

  1 force restart the phone now sleep and home for 10 seconds, button until the Apple logo comes back again. You won't lose data.

  2. in case that does not work, set back to factory settings, without using the last backup. Test the phone. If it works, restore the backup.

  Use iTunes to restore your device to factory settings - Support Apple iOS

  3. If the factory reset does not help, get the phone checked by Apple:

  Launch a service request

  Find an Apple authorized service provider

  Make an appointment at the Apple Store

• My 4S i phone is stuck all playing currently out of the game what do I do and some times whem I type?

  Please someone help me fast please

  Have you ever tried the General troubleshooting steps?

  1 force restart the phone now sleep and home for 10 seconds, button until the Apple logo comes back again. You won't lose data.

  2. in case that does not work, set back to factory settings, without using the last backup. Test the phone. If it works, restore the backup.

  Use iTunes to restore your device to factory settings - Support Apple iOS

  3. If the factory reset does not help, get the phone checked by Apple:

  Launch a service request

  Find an Apple authorized service provider

  Make an appointment at the Apple Store

• Why my iPhone more than 6 freezes?

  Why my iPhone more than 6 freezes?

  Have you ever tried the General troubleshooting steps?

  1 force restart the phone now sleep and home for 10 seconds, button until the Apple logo comes back again. You won't lose data.

  2. in case that does not work, set back to factory settings, without using the last backup. Test the phone. If it works, restore the backup.

  Use iTunes to restore your device to factory settings - Support Apple iOS

  3. If the factory reset does not help, get the phone checked by Apple:

  Launch a service request

  Find an Apple authorized service provider

  Make an appointment at the Apple Store

• Safari category selection does not

  Safari category selection does not work and in box does not. Selection needs several times and do not 'remembers' the choices you make. What do I do please I really want us Firefox

  Please give us more details.

  Try these general troubleshooting steps.

  1 search for safari?

  Safari > Preferences > Search > search engine

  Uncheck the "Include search engine Suggestions."

  2 empty Caches

  Safari > Preferences > advanced

  Tick the box "Show develop menu in menu bar."

  Develop menu will appear in the Safari menu bar.

  Click on develop and select 'Empty cache' in the menu dropdown.

  3. Delete Cookies and test them.

  Safari > Preferences > privacy > Cookies and other data from the website:

  Click on the button "Details".

  Delete all cookies except those from Apple, your internet service provider and the banks.

  4 disable Extensions and test them.

  Safari > Preferences > Extensions

  Select Disable all extensions and test them.

  Enable the Extensions one by one and test.

  To uninstall any extension, select it and click the "Uninstall" button

• My ipod shuffle 4g suddenly off automatically? !!

  Hello. I have an ipod shuffle 4g mid 2015. When I hold the "voiceover" button in order to change my playlist button and press "play/pause", my ipod turns off automatically (sometimes, not always), but after a few seconds, when I turn it on, it works. I don't understand why this is happening. Can you please help me with this and tell me what is the problem and how to fix it? Thank you.

  Hello siesam,

  I understand that your iPod shuffle is sometimes turn off unexpectedly when using VoiceOver. In such a situation, the first point of departure would be to reset your iPod shuffle by placing the switch on the device to the OFF (with the hidden green band) position, wait ten seconds, and then slide the power switch back to the position WE.

  If it does not stabilize your iPod, please visit the iPod shuffle troubleshooting and service FAQ.

  1. Disconnect iPod shuffle from your computer (if connected).
  2. Set the switch on iPod shuffle to the OFF position. Note that, when the iPod shuffle is off, the Green band of the switch is not visible.
     

     1st generation	2nd generation	3rd generation	4th generation

  3. Wait five seconds. For iPod shuffle (3rd and 4th generations), wait ten seconds.
  4. Put it on the play in order or the shuffle position. The green stripe will be visible in both positions. For iPod shuffle (2nd and 4th generations), slide the power switch on (and you can see the Green band).

  iPod shuffle is now reset. If you have been reset as part of some troubleshooting steps, continue with these steps now. For the General troubleshooting steps, see the iPod shuffle troubleshooting and service FAQ.

  Reset the iPod shuffle
  https://support.Apple.com/en-us/HT201605

  Sincerely

• Firefox stops download of Web pages

  Firefox works fine for a few minutes and then stops just reload och opening new tabs. My other browsers work fine and have a good internet connection. When I then try to restart firefox, it shows that the process is open in the background and will not restart. So, I guess it's some sort of accident.

  It may be worth trying with the disabled Norton toolbar, this kind of thing has sometimes been associated with problems of Firefox. If you use a Norton toolbar, it should be the latest version available.

  As a general troubleshooting step try firefox in Firefox Firefox to solve the issues in Safe Mode using only the default theme and with all plugins disabled. Do NOT make changes in the first window options on what you see to the safe mode, just click continue. If the problem disappears, then it has reduced what to look down.

  • See also the sites Web load - troubleshoot and difficulty of error messages

• Satellite L300 - I can not install an update for Windows Vista

  I can not install an update to Windows Vista after you restore laptop (satellite L300) to factory settings. Tried to install with automatic updates and download of the update on your computer. What auto-update error: 8024 to 000.

  When you try to manually install SP1 getting error: 0800FFFF. I tried to disable the firewall, Defender and the UAC. Someone with such ideas?

  The Windows Update 8024 A 000 error Code means THE NOSERVICE WU E. This translates as UA was impossible for incoming calls to THE service.

  I would like for you to perform general troubleshooting steps for Windows Update.

  This diagnosis is generally applied to all Windows Update related issues.

  Stop Windows Update services *.
  1. click on start, click principally made programs, accessories, right-click on command prompt and select run as administrator.
  2. If you receive a user account control notification simply click on continue.
  3. at the command prompt, type the following commands and press ENTER after each command.
  net stop wuauserv
  net stop bits
  net stop cryptsvc
  4 Please, do not close the command prompt window.

  * Rename Windows Update records *.
  1. at the command prompt, type the following commands and press ENTER after each command:
  2 ren %systemroot%\System32\Catroot2 Catroot2.old
  3 ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
  4 Please, do not close the command prompt window.

  Registration of DLL's on Windows Update *.
  1. Please copy and paste the following text in a new Notepad document and save the file as WindowsUpdate.BAT
  2 if it is registered correctly the icon will go from a Notepad file in .BAT file which has two blue toothed wheels as its icon.

  Restarting Windows Update services *.
  1. click on start, click principally made programs, accessories, right-click on command prompt and select run as administrator.
  2. If you receive a user account control notification simply click on continue.
  3. at the command prompt, type the following commands and press ENTER after each command.
  net start wuauserv
  net start bits
  net start cryptsvc
  output
  4 now, please check the updates via Windows Update to determine if the problem has been resolved.