Get the Message "the code you entered is invalid. Please try again"when you enter the serial number.

I get the message "the code you entered is invalid. Please try again' when I enter my serial number. My hard-drive/computer has been completely shattered, but I bought Adobe CS and still have my proof of purchase. I can't redeem my purchase and re - download.

What product and version that concern?  What do you mean when you say "unable to redeem my purchase?

If the code you enter is not a set of 24 numbers (only numbers), 6 sets of 4 numbers, then it is not the serial number.

Tags: Adobe

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