Got a new computer last wk with 10 reinstalled windows first Pro... when trying to import DVDs it says format not supported when well even I tried I've already imported before on the old computer to the dvd

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• installed the latest updates of windows 7... now the computer does not recognize my video files avi... says "format not supported".

  I have installed the latest updates (02/27/10) and when I open sony vegas to edit some files avi... they were offline... when I tried to read with windows media player it says format not supported... before when I played these files, they would not have to synchronize audio... it never happened with my other computer with Vista... system restore solved the problem of format not supported... but so far has caused this problem? and what about the problems of synchronization? the files seem to sync when played with the hp program...

  Hi derlonewolf,
   
  Because you performed a System Restore you would not be able to determine which update problem from occurring. You will have to wait for the update to your computer to determine the update that caused the problem. The update does not necessarily cause the problem to occur again. However, you can view the history of updates to updating history.
   
  1. open the control panel (all items view), and click the Windows Update icon.
   
  2. click on the link to view update history.
   
  3. to view the details of a single Windows Update-
   
  (A) select and right-click on a Windows Update list, and then click details.
   
  (B) click on close when finished.
   
  As far as the question of timing is concerened, you can scan SFC on your computer and check if the problem persists.
  
  Steps to perform a scan SFC:
   
  1. Click Start, click principally made programs, accessories, right-click Guest, and then click Run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click on allow
   
  2. type the following command and press ENTER:
  sfc/scannow
  [The command sfc /scannow. analysis of all protected system files and replaces incorrect versions with appropriate Microsoft versions.]
   
  A message appears indicating that "the system scan will start. Be patient, because the analysis may take some time
   
  3. If all the files require that a SFC replace will replace them. You may be asked to insert your Win7 DVD for this process to continue
   
  4. If all goes although you should, after the analysis, see the following message "Windows resource protection not found any breach of integrity.
   
  5. once the scan is finished, close the command prompt window, restart the computer and check.
   
  Check the link below for further guidance on scan SFC - mentioned
  http://support.Microsoft.com/kb/929833
   
  You can also make manual updates instead of automatic updates and then see what are updates will be installed on the computer.

  See : http://windows.microsoft.com/en-us/windows7/Turn-automatic-updating-on-or-off

  Post back with the status

   
   
  Aziz Nadeem - Microsoft Support

• Impossible to update Windows Photo Gallery, when well even the update is set to automatic

  I went to see a few photos in an application in an email I sent and received the message from Windows Photo Gallery,... that 'library can't open this photo or video. This file format is not supported or you do not have the latest updates to the photo gallery.  I have my Windows Update to automatically install important updates and I check my updates manually every day when I get on the computer first.

  Assuming Vista SP2 is installed...

  You will find support for Windows Live Photo Gallery in this forum: http://windowslivehelp.com/forums.aspx?forumid=cafb0556-8959-49b9-afeb-635314aa02f3

  You can find support for the installation/uninstall/upgrade / update (Windows Live Essentials 2011 to the) in this forum: http://windowslivehelp.com/forums.aspx?forumid=a372972e-8e7a-4d85-adc3-a1b43e8c02ec

• Cannot read any DVD - Format not supported, please insert a movie

  Original title: DVD format unsupported?

  I have a hp touch smart computer with Windows 7 installed. I bought a legal copy of Windows Pro 8.1 upgrade and installed. It worked fine until two weeks ago, when I downloaded a 14 Adobe's Photoshop elements. Now, I can't play any DVD. I get a message saying 'Format not supported, please insert a movie. " I uninstalled Photoshop and restored back to just before two weeks ago. Did not help. I lost the disk key and product Windows 8.1 when I moved, but still have the box. Is there a way to restore the function of DVD?

  Check Control Panel > discovered by: icons > settings for AutoPlay to assign a program to play DVD, like Windows Media Player or Media Center.

  RealPlayer causes endless problems.  For non-playable formats in WMP, I would like to install VLC Media Player which will install to play all other formats that WMP can play.

• just got a new computer with Windows 7 Professional - there are no games on it - I would like to download the game Freecell which is normally part of Windows - can anyone help?

  just got a new computer with Windows 7 Professional - there are no games on it - I would like to download the game Freecell which is normally part of Windows - can anyone help?

  [Moved from comments]

  Hello. To activate the other native components of Windows, go to start > Control Panel > programs. In "programs and features", you will see "turn Windows features. Go ahead and go to 'games '. Expand it '+' and check out the games you want. Checking the box next to 'games' will add all.

• I have a problem I bought the collection master in 2012 for Mac just got a new computer with Windows 10 and I do not know how to download and install master collection on my new computer, can someone help me?

  I have a problem I bought the collection master in 2012 for Mac just got a new computer with Windows 10 and I do not know how to download and install master collection on my new computer, can someone help me?

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
  • Captivate: 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• I agree with the creative cloud.  I got a new computer and it says that it cannot find my subscription.  Very frustrating. Help, please.

  I agree with the creative cloud.  I got a new computer and it says that it cannot find my subscription.  Very frustrating. Help, please.

  Please let us know the:

  1. the place of purchase

  2 order No.

  3 adobe ID (email)

  private e-mail because I was unable to find any Cc registered at your forum Email ID.

  Concerning

  Stéphane

• because the old, one crashed, got a new computer. want to download and install my products. need help with what to do

  because the old, one crashed, got a new computer. need help to download and install my products on this new computer

  Download and Installation Help-
  https://helpx.Adobe.com/download-install.html

  Downloads

  http://www.Adobe.com/downloads/other-downloads.html

  Find the serial number of your Adobe product quickly

• I pay 9.99 for CC membership, just got a new computer how do I DL on the new computer?

  I just got a new computer. I mostly use Photoshop and lightroom on my laptop but I would like to use it on this new desk top as well. I pay 9.99 for their plan. How can I DL on this new computer? Also is it still useful? I hear they have a lot of problems with the last update and I did not update on my other computer until all bugs are fixed. I can DL anything other than the most recent version?

  Download/install the desktop application, connect and install applications subscription.

  Creative cloud to desktop
  https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

  Sign out, sign in | Creative office cloud app
  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  Help of activation & deactivation
  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to's

  Install, update, or uninstall applications
  http://helpx.Adobe.com/creative-cloud/help/install-apps.html

  Download previous versions of Adobe Creative applications-

  http://helpx.Adobe.com/creative-cloud/kb/download-previous-versions-creative-applications. HTML

• I got a new computer (an old dies) new a windows vista and I have to disable the old computer before I load the same copy of Vista on my new computer. If yes how can I do this?

  I got a new computer (an old dies) new a windows vista and I have to disable the old computer before I load the same copy of Vista on my new computer.  If yes how can I do this?

  If Vista is preinstalled on your OLD computer, it is classified as an OEM license and is not transferable.

  The license of Vista OEM is related to the original computer it is installed on and dies with the computer.
  You cannot transfer it to another computer/laptop

  If a license of Vista at retail, you can transfer it to another computer/laptop.
  But it can only be installed on one computer at a time.

  A single license is a single Installation.

  If it is a retail Vista license, read the information on the clean install and then reactivate it:

  http://www.theeldergeekvista.com/vista_clean_installation.htm

  A tutorial on the use of a clean install

  http://www.winsupersite.com/showcase/winvista_install_03.asp

  Super Guide Windows Vista Installation

  After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

  See you soon.

  Mick Murphy - Microsoft partner

• I bought Photoshop previously, which was an installation CD, but I just got a new computer, which is not a hard drive. How can I reinstall the program?

  I bought Photoshop a couple of years, which was installed by the CD. However, I just got a new computer, which is not a disk drive, so I can't reinstall the program. Is there a way I could download it with the serial number, so I can still have the program on my computer?

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
  • Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6.4| 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• I got a new computer and now tried to download the app but it say try test

  I got a new computer and now tried to download the app but it say try test

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I got a new computer and downloaded the software on it and now everytime I have open lightroom, it is said I am on a trial period not my subscription. How can I fix it?

  I got a new computer and connected and this is I am using a trial period not my subscription how to fix this?

  Are you using the right Adobe ID to connect? (use the ID with which you have subscribed for cloud creative)

  Post a screenshot of the guest of the trial as well. If you use the right Adobe Id,

  Please follow the steps below: -.

  Move the Opm.db file to the desktop.

  1. Out of cloud creative app and close all Adobe programs.
  2. On Windows, delete the opm.db file located here: C:\Users\\AppData\Local\Adobe\OOBE
  3. On Mac, delete the opm.db file located here: \Library\Application Support\Adobe\OOBE
  4. Restart your computer
  5. Restart Creative Cloud connection and connect

  Concerning

  Assani

• I was a member of the creative cloud and got a new computer. I tried to remove the creative cloud from my old computer, but it seems that my subscription has been canceled instead. Is there a way I can restart my membership?

  I was a member of the creative cloud and got a new computer. I tried to remove the creative cloud from my old computer, but it seems that my subscription has been canceled instead. Is there a way I can restart my membership?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• Hello. I recently got a new computer and transfer all my files across using Time Machine. Whenever I try to connect to any CC (including CC) program, the program stops immediately and an Apple error happens. I uninstalled and reinstalled CC

  Hello. I recently got a new computer and transfer all my files across using Time Machine. Whenever I try to connect to any CC (including CC) program, the program stops immediately and an Apple error happens. I have uninstalled and reinstalled CC twice with no result and removed all Adobe products on my computer and nothing works.

  I've seen similar discussions before... transfer does not work, you must install

  Discussions of re - install

  -http://forums.adobe.com/thread/1408331?tstart=0

  -http://forums.adobe.com/thread/1398961?tstart=0

  - and http://helpx.adobe.com/creative-cloud/help/install-apps.html

  -using the vacuum after you have uninstalled and before reinstalling will usually help

  -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html